Data Standards and Reporting Officer

2 weeks ago

Brisbane, Australia Education Full time

**About Us**:
The monitoring and reporting team provides the following key services:

- The use of SCOM and Dynatrace provides monitoring and alerting capabilities.
- Configured alerts and various system thresholds
- Enhance reporting capabilities using PowerBI and Dynatrace.

**Your Role**:
Provide technical expertise to the department's ICT systems, including specifically:

- SCOM administration: This role entails performing a multitude of administrative tasks, such as configuring alerts and system thresholds, maintaining monitoring and notification rules, and performing various reporting tasks based on the team's or stakeholder's requirements.
- Gather the monitoring and event dashboard requirements, including data sources, design layout, and targeted audience information, from a cross-section of customers and stakeholders.
- Provide administrative support to clients in order to facilitate monitoring tool use, such as frequent health checks, patches, and updates to monitoring tools.
- Create a comprehensive technical training package for the reporting and monitoring teams, provide training to colleagues, and prepare monitoring requirement documentation for customers.
- capacity assessments, identifying and analysing opportunities for expansion or upgrade
- proactively monitoring critical ICT services
- performance and platform tuning
- Offering advice and support to the departmental staff.
- Troubleshooting and problem solving
- Managing vulnerabilities and cyber security of ICT assets
- Be a committed team player, display leadership qualities, and work collaboratively.
- Exceptional attention to detail with strong written and verbal communication skills.
- A high level of professional integrity and pursues continuous growth.
- Ability to work autonomously, managing a high workload within defined timeframes
- Contribute to business improvement management, including identifying improvements, implementing changes, fostering innovation, and collaborating with teams to drive positive outcomes.
- Prior experience managing monitoring platforms such as SCOM, Azure monitoring and Dynatrace
- Prior experience developing PowerBI reports and dashboards
- Proficiency in scripting languages (e.g. Basic SQL, PowerShell) for automation and database management tasks
- Leveraging cutting-edge technologies and data analytics to provide actionable insights and enhance operational efficiency and decision-making.

Please refer to the attached role description for any mandatory requirements for this position.

**Interested? To Apply**:

- Applicants should supply a brief resume, supported by a maximum 2-page cover letter describing previous experiences in context to the above and an attached description of this role.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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