Manager - Planning and Scheduling

23 hours ago

Sydney Central Business District, Australia HAYS Full time

Call Centre Manager - Planning and Scheduling | 110k + Super | WFH/Office | Tempe
**Your new company**
***
A globally recognised brand in home furnishings. With stores located across the world there are changes and improvements to always be made. They are on a journey of change and development.

**Your new role**
***
This role involves driving the Planning, Scheduling & Intraday area for the country Remote Customer Meeting Point (RCMP), optimising co-worker availability to meet the workload in the most efficient and effective manner.

Some responsibilities include:

- Accountable for executing and adapting the global people planning strategy in order to optimise co-worker availability while balancing local business and co-worker needs and maximise business goals
- Accountable for achieving Country PS&I goals, by adapting and executing global best practices, in order to deliver always on support
- Ensure adherence to company employment standards, local legislation, and union requirements working in close cooperation with Country People Planning team in P&C
- Ensure a close collaboration with Sales and Resolutions Teams in order to secure adequate scheduling and intraday initiatives that balances business and customer needs
- Define root causes for poor performance connected to people planning and convert these into mitigating actions

**What you'll need to succeed**
- At least 2 years of Call Centre management experience
- Workforce planning experience OR experience working closely with a Workforce Planner
- Planning and Scheduling experience
- Leadership experience
- Excellent communication skills
- Experience working in a large organisation

**What you'll get in return**

***
Work for a global brand you can be proud of. Stepping foot into a newly created role, supported by the Senior Management team. To drive improvement and strategy in the customer experience process, an opportunity to make this role your own. There is a fantastic existing culture, you will also have the option to work from home once fully trained, this will be 1-2 days per week. Otherwise, onsite parking at Tempe Head Office. Progression opportunities presented.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2736440

  • Project Planning and Scheduling Specialist

    24 hours ago

    Brisbane Central Business District, Australia HAYS Full time

    Industry leading mining client seeking a Project Planning and Scheduling Specialist **Your new company** One of Queensland’s major coal operators is offering a great long term contract opportunity for a Specialist Project Planning and Scheduling. **Your new role** You will provide specialist project services support in areas of planning and scheduling,...

  • Scheduler

    1 week ago

    Sydney Central Business District, Australia D4C Full time

    Who are we? Sydney Water have partnered with Delivering 4 Customers (D4C) to deliver design, construct, maintenance and facilities management services as part of the P4S Program in Sydney Water's Southern Region of Sydney. We are delivering water for our customers, to protect Sydney's iconic way of life and leave a legacy for future generations. D4C is a...

  • Master Scheduler

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    Master Scheduler required for IT projects for 12 months in State Gov agency. WFH Hybrid role. **Your new company** *** An exciting opportunity exists for an experienced master scheduler to join a government agency based in Burwood. This role will be for 12 months with potential for extension. **Your new role** ***: - You will develop and maintain a...

  • Project Scheduler

    1 week ago

    Perth Central Business District, Australia Peoplebank Full time

    Location: - Perth CBD- Job Type: - Contract- Posted: - about 5 hours ago- Contact: - Irene Yam- Discipline: - General IT - Reference: - 257120**Project Scheduler** - An initial 6 months contract - Perth CBD location - Skill: MS Project for project planning and coordination **About the company**: Our client is a provider of comprehensive health support...

  • Master Scheduler

    1 week ago

    Brisbane Central Business District, Australia Peoplebank Full time

    **About the role** Seeking a Master Scheduler and Capacity Planner/Analyst for our State Government client to work both autonomously and as a member of a small team within their Brisbane CBD location **Responsibilities** - Provide expertise and advice on planning and scheduling to ensure optimum delivery of programs/projects - Identify and implement...

  • Program Coordinator

    1 week ago

    Sydney Central Business District, Australia Peoplebank Full time

    Location: - Sydney CBD- Job Type: - Contract- Posted: - 4 minutes ago- Contact: - Aparna Sharma- Discipline: - General IT - Reference: - 254896- Initial 6 months contract + extensions - Location: CBD - Hybrid Work Model **Responsibilities will include**: - Develop schedule - Baseline schedule - Track schedule - Analyse Schedule - Resource Plan - Update...

  • Planner and Scheduler

    23 hours ago

    Brisbane Central Business District, Australia HAYS Full time

    Opportunity to work for a leading energy infrastructure business. Potential for ongoing contract role. **Your new company** Our client is a leading energy infrastructure business with major assets across Australia. Due to internal restructuring and increase in workload they are looking to urgently engage a Project Planner and Scheduler into their Network...

  • Planning, Scheduling

    2 weeks ago

    Sydney, New South Wales, Australia Ikea Full time

    WHO YOU AREYou have previous scheduling and capacity planning experience for a fast-paced environment across all digital channels meeting customer demands. With effective written and verbal communication skills and the ability to build relationships and you are confident in leading change processes. You have a strong knowledge of workforce management, with...

  • Planning Specialist

    1 week ago

    Brisbane Central Business District, Australia HAYS Full time

    One of Queensland’s major coal operators is offering a great opportunity for a Project Planner! **Your new company** One of Queensland’s major coal operators is offering a great opportunity for a Project Planner! **Your new role** - Become a core part of the project team, working hand in hand with study and delivery personnel to proactively plan and...

  • Planning and Scheduling Manager

    7 days ago

    Sydney Western Suburbs, Australia Lendlease Full time

    About Lendlease: Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places around the globe. We are dedicated to relationships, open and honest, true to our word, challenging in our approach, exceptional in everything we do, and...