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Complaints/ Disputes Specialist

3 weeks ago

Sydney, Australia Gallagher Full time

**A brief overview on GB**:
Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance

**The Position**

As a **Complaints / Disputes Specialist -Travel/ Loss of Income Claims**, your responsibilities will include but won't be limited to:

- Strong end-to-end claims experience with technical claims knowledge, Recoveries and Disputes (essential)
- A desire to make a difference within the Accident & Health Portfolio
- Recovering outstanding monies from at fault parties
- Resolving Complaints and Disputes in a fair and transparent manner
- Negotiating with third party insurance companies and third parties
- Managing your own portfolio of claims
- Reviewing liability in the event of a dispute
- Liaising with recovery agents
- Reviewing and preparing documentation
- The desire to learn and progress within this collaborative and talented team.
- Strong time management and organisational skills

**About you, what is GB looking for?**
- You will have previous experience in a Recoveries and Disputes (ideally knowledge from Claims or within industry)
- Proficient Microsoft office and strong attention to detail.
- Excellent customer service skills
- Exceptional communication and interpersonal skills
- Solid organisational and time management skills.
- Experience in client service role
- Industry Related Qualifications will be held in high esteem (i.e. Law Degree).

**If you live our values and demonstrate the people capabilities, we offer you the following**:

- Attractive remuneration packaging & flexible work arrangements
- Paid Parental Leave
- Excellent working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career pathway - as our Company grows, so do the opportunities for our people
- Opportunities for ongoing development
- Service recognition awards; and employee assistance program for yourself and immediate family members.

**APPLY NOW**:
To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business