Team Leader

About the role

Are you a passionate leader ready to empower a dedicated team making a real difference in the lives of young people experiencing homelessness? We are looking for an experienced and motivated Team Leader to guide and inspire our frontline staff, ensuring young people receive the support they need to build brighter futures.

In this role, you will lead a dynamic team of Youth Workers and Case Managers, fostering a positive and motivated culture. You will play a key role in driving change by shaping and developing programs that provide young people with stability, life skills, and opportunities for independence. As a leader, you will support staff in their professional growth, ensuring they have the tools and confidence to excel in their roles.

This is an exciting opportunity to take on a leadership role with heart. More than just management, this position allows you to be a role model and advocate for young people. No two days are the same in this fast-paced, purpose-driven environment, where you will collaborate with passionate professionals to deliver innovative and effective support services.

If you are a strong leader with a commitment to social impact and a desire to shape the future of youth homelessness services, we’d love to hear from you.

You will be proactive in leading and managing two programs:

- Hope Street in Melton
- Hope Street in Whittlesea

Reporting to and supported by the Program Manager Northwest, you will:

- Provide leadership and direction to 5 Case Managers and 3 Youth Residential Support Workers
- Hold responsibility for the day-to-day operations of the Hope Street in Melton and Hope Street in Whittlesea programs
- Ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff.
- Establish a culture of service excellence where optimal outcomes for young people are achieved.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes in the community and deliver client-centred crisis responses.

To find out more about the specifics of this role, please read full position description, attached.

WE ALSO OFFER
- A collaborative dedicated and highly motivated team focused on achieving positive outcomes with young people and young families.
- Part time (30.4 hours per week)
- NFP salary packaging up to $18,550 of your salary tax free.
- Generous salary package of $100,776 - $105,340 per annum (pro-rata) plus super.
- 5 weeks of Annual Leave.
- On-call duties shared amongst 6 staff members with minimum recall to sites.
- Close proximity to public transport or street parking.

ABOUT YOU

You will have:

- A bachelor’s degree qualification in Social Work, Youth Work, or other welfare related qualification.
- Minimum of 10 years’ experience in team leadership, supervision of staff and program development.
- Demonstrated background of trauma-informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
- Strong people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
- Strong relationship building skills which has seen you motivate a team and young people to achieve quality outcomes.
- Highly developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.
- A current driver’s licence

This is the role for you if you are a Team Leader looking to be a part of dynamic and innovative youth focused organisation, and passionate team.

NEXT STEPS

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

Why You'll love working here

**Referral program**:
**Professional development assistance**:
Position Description : 2025.03.26TeamLeaderOPWandOPMPositionDescription
- Please refer to the Position Description attached.
- Please provide a cover letter, statement addressing the selection criteria and resume.
- Please address your cover letter to: Sue Watt, Program Manager North-Wast

We are shortlisting as received Application closing on Thursday, 6th November 2025

PBA3

Profession: #Community_Services, #Social_and_Support_Work
Sector: #Community_Development, #Community_Engagement, #Community_Support_Services, #Youth_and_Young_People