Practice Manager

_**Join Australia’s largest private provider of psychology services **_
- _**Be part of an innovative, fast-paced environment located in Tullamarine**_
- _**Lead and oversee our clinics located in Moonee Ponds and Essendon **_
- _**Full time and permanent career opportunity in mental health**_
- _**Come to work and make a difference**_

**About NVP**

Established in 2005, New View Psychology (NVP) is Australia’s largest psychology provider working with a highly qualified clinical team of over 150 Psychologists, Social Workers and Counsellors.

We offer a full range of psychology services and mental health support including individual, child and adolescent, couples and family counselling, along with employee assistance programs (EAP) and corporate services. As a trusted name and with multiple locations and a strong referral network, NVP are experiencing a high level of demand for our services.

Our hardworking and passionate team bring a wealth of expertise to ensure we are perfectly placed to support our valued clients to overcome any personal or professional issue they may be facing.

You can learn more about us and our work by visiting our website.

**A Career With Us**

At NVP we value our people with well-being a priority. We are inclusive and supportive, and pride ourselves on our expertise in supporting the mental health and well-being of individuals and communities across the country.

What we offer:

- A commitment to employee health and well-being, including access to an employee assistance program, reward and recognition incentives, team building activities.
- Flexible work environment with a friendly and compassionate team, who have a genuine passion for customer care.
- Competitive salaries and benefits.
- A commitment to providing ongoing on-the-job training and mentoring.
- Extended all of business closure over the Christmas holiday / January period.

**Our Opportunity**

Due to internal movement we are really excited to be recruiting a Practice / Office Manager to join our head office in Tullamarine and manage NVP’s flagship clinics in Essendon and Moonee Ponds (potentially South Melbourne).

In this role you will manage and contribute to the success of NVP’s clinics and oversee the administrative activities whilst providing guidance and support to our dedicated teams.

This is a hands on and diverse role, and a pivotal position within our head office team where you will be committed to the broader business vision, our people and financial goals.

Key responsibilities will include:

- Leading, supporting and developing our administration teams.
- Coordinating clinician and staff rosters and schedules.
- Demonstrating high level customer care and supporting the management of client enquiries and referrals.
- Working and liaising with NDIS, government bodies and external stakeholders.
- Working collaboratively with internal stakeholders and colleagues including NVP's HR, marketing, accounts and management teams.
- General office coordination and oversight.
- Financial reporting duties including assistance with payroll information
- Troubleshooting and identifying areas of service improvement.

**About You**

Firstly, you will be a people person and confident leader, someone who is outcomes driven and committed to exceptional care and service delivery. You will be highly motivated to manage the demands of a busy practice and able to have fun along the way.

You will succeed in this role if you are:

- Able to work unsupervised and autonomously to prioritise and manage daily tasks,
- Flexible to work between Tullamarine, Moonee Ponds and Essendon and support the teams during opening times.
- Approachable, a strong communicator and able to build effective relationships at work.
- Highly organised and able to manage your time effectively.
- Able to act with urgency, thrive under pressure and manage issues as they might arise.

Required Skills & Experience
- Ideally we require 2 years practice management experience in a health related or aligned field.
- Demonstrated experience managing and leading effective teams.
- Sound knowledge of operational practice issues.
- Extensive knowledge of Medicare compliance, codes & billing systems.
- Strong attention to detail and high level of accuracy.
- Exceptional interpersonal and written communication skills.
- Previous experience working with a CRM (we use PracSuite).
- Previous experience in financial / payroll management (MYOB) would be advantageous.

**Additional Information**

This is a full-time position working standard business hours across Monday to Friday with some flexibility around start and finish times. NVP require this position to be worked onsite, with some allowances for remote working.

A competitive salary package is on offer and carparking is available. We are happy to discuss a suitable start date with the successful applicant.

**To Apply**

For further information please contact Rachel Perkins (Talent Acquisition) on 0452 478