Experience Team Leader

**About Us**

Elevate support care is a NDIS registered provider which provides a variety of services to people funded through the NDIS but also providing supports to privately funded individuals. We span across Melbourne’s Regional Areas, North, East and South Eastern suburbs.

Elevate Support care was established in 2020 with the intention of providing disability services with a difference.

At Elevate we take the time to build relationships with all our clients and provide exclusive and completely personalized supports to our clients.

We believe in a world where everyone has choice and control over their lives and has access to real opportunities and experiences.

**About the Role**:
The NDIS Workforce Capability Framework describes this role as part of Team Leader for services funded under the NDIS. It applies to front Team Leaders.

This role oversees the workflow and ensures employees understand their duties

and delegated tasks, including supervising the work of others and is responsible

for coaching, resolving issues and serving as a link between workers and

management. The person will be well-versed in processes under the role's

responsibility and will be participant focused. The supervisor or front line manager

The Supervisor/Frontline Manager must follow all policies and procedures and report to management:

- feedback from participants (positive, constructive and complaints)
- changes in participant circumstances or environment
- work health and safety issues and concerns
- need for resources to undertake the role
- if you think that the participant or a staff member is experiencing discrimination, exploitation, neglect, abuse or violence
- when unsure of actions that should be undertaken
- staff stressed or anxious feelings
- staffing issues, including the need for additional staff and issues with any staff member

**Work Practices**

Team Leader will:

- manage rosters and staff allocation
- match participant to a preferred staff member
- replace an absent staff member
- collaborate and consult participant on a required staff member undertake a review of environment and staff with participant
- train staff on participant's requirements and strategies
- monitor staff work practices
- review staff work practices
- guide and adjust work practices using a positive approach to coaching and training
- maintain timekeeping to ensure staff attendance and reliability
- train new staff and supervise during induction or orientation process
- prepare and submit performance reports
- receive complaints and resolve problems
- build capacity in staff and participants as relevant
- focus on supporting participants to direct their lives, not just their
- services, e.g. crisis and resilience development
- Assist participants in developing knowledge, experience and connections
- with their community and broader systems of support.
- Work with the participant to assist them in understanding plan funding and its purpose.
- Identify and understand participant confidence and skills assist
- participants in deciding what they want from services.
- where practical, create a support and action plan to facilitate participant plan implementation.
- coach the participant and staff through challenges.
- Manage rosters, administration and intake process
- incorporate Child Safe Standards in their practice when working with children and young people
- Report any real or potential risks of harm to a participant, including child and young people

**Model and reinforce values in organisational culture and practice**

Team Leader will:

- model and reinforce values in organisational culture and practice
- reflect and uphold the NDIS principles and values in behaviour and way of working.
- ensure that workers understand and demonstrate good practice based on
- NDIS principles, as described in the NDIS Workforce Capability Framework
- support and reinforce a work culture that promotes mutual respect and
- zero tolerance of any behaviour or circumstance that does not uphold participant rights
- engage with and learn from people with lived experience as colleagues experts and advisers.
- look for opportunities to recruit and develop people with lived experience and diverse identities and cultural backgrounds, representative of the communities being supported
- Support and reinforce a culture that is interested in, responsive to and supportive of diversity and inclusion.

**Promote quality through consistent good practice**

Team Leader will:

- use the NDIS Workforce Capability Framework to communicate expectations to all workers about their role, how they should conduct themselves and why
- create and promote opportunities for workers to work collaboratively with others in the participant's support team, other services and with members of the participant's informal support network
- provide opportunities for workers to receive and provide feedback, refine
- skills and knowledge, and think about how their values, biases, assu