People Operations Consultant

**Join us and let’s make a bigger difference together.**

It’s an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Established in 1840, we’re Australia’s first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to **Help People to Thrive**.

**Your New Role**:
The People Operations Consultant connects with and supports managers and employees during professional and personal moments that matter. This role is key to making Australian Unity a great place to work. As part of the broader People & Culture function, the People Operations Consultant provides trusted advice and enables changes that support our workforce to thrive.

**Your New Role**:

- Effectively identify and assess ‘customer’ needs to achieve satisfaction
- Achieve team and individual call/ticket handling targets
- Call quality reviews
- Effective resolution of complaints/issues within service level agreements
- Ensure accurate and timely management of employment changes through HRIS and supporting documentation
- Performance within service level agreements
- Work closely with the P&C Business Partnering team to ensure seamless service to their business areas
- Ensure accurate and timely management of employment changes through HRIS and supporting documentation
- Performance within service level agreements
- Work closely with the P&C Business Partnering team to ensure seamless service to their business areas

**About You**:

- Tertiary qualification in Human Resources or related discipline highly regarded
- Experience interpreting industrial agreements and providing advice in highly regulated environments Experience with Success Factors highly desirable
- Strong customer service experience
- Well developed verbal communication and interpersonal skills, with proven ability to build rapport, interact effectively at all levels and provide support and advice
- Take initiative to make decisions and improvements
- Collaborative and Can-do attitude

**Your Benefits**:
You will enjoy a range of great employee benefits and rewards including:

- Competitive remuneration
- Flexible working arrangements including work-from-home days with a real work-life balance
- A range of attractive product and service discounts from Australian Unity’s Retail and Wealth Management portfolio - including health insurance and banking products
- Supported Learning and Career Development program
- Available access to LinkedIn Learning courses through our great Learning platform
- Additional paid Wellbeing and Community Volunteer Days yearly

**What Makes Us, Us**

Putting people first is not just something we say, it's what we do. We care for our people so they can care for themselves and our customers. We stay true to our values (Bold, Warm, Honest), we work hard because it matters and we work well together - collaborating, encouraging and even managing to have some fun.

At Australian Unity we do the right thing and we expect the same from others. Being a member-owned company, means we're focused on our members and customers, not shareholder returns. Our purpose to Help People to Thrive, drives us to make a real difference, every day, big and small. We are passionate about improving the wellbeing of all Australians and about making a positive difference.