Department Leader

2 weeks ago

Sydney, Australia FENDI Australia PTY LTD Full time

**Founded in Rome in 1925 by Adele and Edoardo Fendi, FENDI is a house of style, innovation, elegance and grace. As part of the world's leading luxury goods group LVMH FENDI is seeking high performing, passionate Department Leaders who will lead our high performing teams and support our Senior Leadership clusters.**

You will be a true FENDI ambassador working with our beautiful clients and clientelling across a range of exciting and unique luxury pieces.

**THE ROLE**

**Business Development**
- Monitor and achieve store performance with Key Performance Indicators (KPIs)
- Contribute to the store sales target
- Analyse business, propose and suggest necessary recommendations
- Lead by Example

**Client Management**
- Support the team in building long term client relationships, leveraging all clientelling tools
- Establish a Client centric mindset in store to ensure the highest level of client experience
- Build and develop own client portfolio
- Ensure business opportunities are maximized through efficient sales floor management and client hosting

**Leadership**
- Ensure client advisors deliver the Fendi Customer Journey to every client. Support with consistent coaching, identifying development and training needs, partner with Store Manager and Training Manager to tailor individual action plans
- Act as a role model demonstrating sales and clientelling leadership to the team, supporting team with their own sales, fostering cross selling and client retention
- Support to manage and motivate the team to drive business, create a positive and harmonious environment and foster co-operation
- Provide consistent and qualitative feedback to the team and coach them
- Execute in store training routine set by Store Manager

**ABOUT YOU**
- Minimum 3 years of related experience in retail/luxury industry
- 2 years of supervisory capacity
- Strong in commercial and customer centric mindset
- Outgoing, dependable, and pro
- active team player
- Good organizing and follow up skills
- Excellent interpersonal, communication and networking skills
- Ability to generate trust among both coworkers and clients
- Result driven, capacity to implement all needed initiatives and demonstrate commercial creativity
- Proficient in MS office, CRM and retail tools

LVMH is committed to non-discrimination and respect or each person’s singularities. We recognize and recruit all types of talent. If you require any support or access requirements, we encourage you to advise us so that we can support you through your recruitment journey.

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Maternity leave
- Parental leave
- Referral program
- Travel reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Annual bonus
- Bonus
- Commission
- Overtime pay
- Penalty rates
- Performance bonus

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