Customer Service Consultant
4 days ago
Temporary - Permanent Opportunity
- Kickstart your corporate career
- St Leonards Location & Offers Remote working
- Are you fluent in Japanese & English?_
- Do you have a passion for providing exceptional customer service?_
- If so, we have an exciting opportunity for you_
**COMPANY**
Located in St Leonards area in Sydney, this globally recognised leader in the financial technology industry, empowering individuals and businesses to connect, transact, and thrive in the digital economy. You will be part of a dynamic and innovative organisation that values diversity, collaboration, and excellence.
**BENEFITS**:
- Offering Hybrid working arrangement
- Reputable and globally recognised company
- Comprehensive training and development programs to enhance your skills
- A supportive and inclusive work environment that values diversity
- Opportunities for career growth and advancement
- Immediate Start Temporary role.
- Potential to covert to Permanent
- Hourly pay rate from $34.81 - $48.74 + super (Depending on shifts worked)
**ROLE**
This is a varied role where you will be liaising with international clientele providing exceptional customer service. You will be handling high volume of inbound enquiries regarding orders, product inquiries and problem solving.
You will be communicating with customers in Japanese and English at a business level.
You will have the opportunity to be trained across all areas of their customer service fields - this is an incredible chance to gain skills beyond basic customer service, offering long term opportunities and pathways.
The office is open 24/7 and you will be on a rotating roster working 37.5 hours per week with option to work from home.
This role is shift based with award and penalty rates in place according to hours worked
Free parking is available and public transport is a 5-minute walk from their modern, clean and safe offices.
**REQUIREMENTS**
- **Proficient in all 3 languages - Keigo Japanese and English**:
- **Available to work on a 24/7 rotating roster, including night shifts.**:
- **Available to commence immediately or **with 1 weeks’ notice.**:
- Phone based experience in preferred but not essential
- Excellent verbal communication skills
- Can work well under pressure and achieve set targets
- Enjoy working as part of a team
- Strong relationship building skills
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