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Technical Support

3 weeks ago

Fairfield East, Australia Trantech Security Full time

Genuine opportunities for career progression and professional development
- Long-term and stable full-time, permanent opportunity
- No experience needed, great entry level opportunity to build your career from the ground up

**About us**

At Trantech, we strongly value our customer base and the relationships we form from our very first encounter. We pride ourselves on our open and friendly customer service and the technical support that we provide. We are known for our wide range of reliable and competitively priced products and services and ensure we only partner with brands that complement our core values.

**About the opportunity**:
We are looking for our next technical support superstar.

This role will suit an ambitious, tech savvy, self-motivated team player who is looking for an entry level role with plenty of opportunities for career growth in the electronic security industry. As a Technical Support Agent, you will support Trantech’s wide range of customers and partners through delivering quality, first level support.

**What we are looking for in you**:
**People person**

You're the kind of person who knows how to talk to people on all levels and is not scared to jump into the deep end.

**Curious**

You’re a natural problem solver who rises to the challenge of finding solutions to problems.

**Results driven**

You enjoy the challenge of working on an issue through to the end and seeing the final working results.

**Team player**

You’re the kind of person that others don’t need to ask for help because you’ve already offered.

**Tasks & responsibilities**
- Becoming the point of contact for new and existing technical support questions
- Assisting where required in configuring customer solutions
- Investigating any problems reported by users and finding resolutions
- Maintaining RMA case history and the RMA process & details
- Assist with developing our internal knowledge base including written articles and how to videos
- Technical Support plays a vital role in the customer's relationship with Trantech Security so providing fantastic customer service is a must

**Qualifications & experience**
- Great communication abilities and a desire to help people
- A strong work ethic with a desire to deliver the quality service that our customers expect
- Analytical approach to problem-solving & a keen desire to learn about new technologies
- An understanding of the Windows Operating System, web browsers and basic networking is desired but not essential
- Knowledge of and exposure to CCTV & camera technologies is desired but not essential

**Benefits**
- In-house training and opportunities for career progression
- Excellent, supportive team culture
- Experienced staff and leadership team to mentor and guide you

**Salary**: From $45,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person