Directorate Support Officer

**Directorate Support Officer - Research, Digital and Intelligence**

**Location: Gosford or Parramatta, (travel required between these locations, hybrid working available)**
**Grade: Clerk Grade 5/6**
**Work type: Ongoing, Full-time 35 hours per week, access to flexible working arrangements within operational requirements**
**Salary: Base salary starting at $97,027 per annum plus superannuation**
**Applications Close: 20th June 2025**
**A Talent Pool for up to 18 months will be created to fill future ongoing roles.**

**About SafeWork NSW**

SafeWork NSW is the state’s workplace health and safety regulator. Our focus is to reduce work related fatalities, serious injuries and illnesses by securing compliance with work health and safety and associated legislation. We do this by undertaking a mix of responsive and proactive programs of work focused on high-risk harms across all industries, aligned to our strategic plan and regulatory priorities.

We’re seeking a proactive and highly organised person to provide executive level administrative support and leadership to enable effective operations and governance of the SafeWork NSW Research, Digital and Intelligence Directorate. The Directorate supports the delivery of SafeWork NSW policy, programs and operations through the provision of secure digital systems, data-driven intelligence and evidence-based insights and research.

**About the role**

As the Directorate Support Officer, you’ll support a team that values collaboration, curiosity and impact, and your work will help ensure we stay efficient, agile and well-supported. The Research, Digital and Intelligence Directorate has five teams - Research and Insights, Academic Studies, Operational Intelligence, Information and Systems Management, and Systems and Data Support.

You’ll be working directly to support the Director and the broader leadership team, helping ensure the Directorate functions smoothly and effectively. We’re looking for someone who has strength in building relationships across the organisation, is comfortable working independently, takes initiative and has confidence in navigating ambiguity to get things done. We work very closely with all business units across the organisation, so you’ll get great exposure and quickly build understanding of SafeWork as the workplace health and safety regulator in NSW.**

**The Directorate Support Officer key responsibilities include**:

- Provide high-level administrative and coordination support to the Director and Managers including diary coordination and support (Director), procurement and finance processes, organising and coordinating travel arrangements and preparation of correspondence and reports.
- Establish and maintain systems, tools and processes that support the efficient operation of the Directorate.
- Use of the Microsoft Suite of software to the minimum of a medium level, including Power BI.
- Monitor, triage and manage correspondence, workflow tracking, and reporting activities.
- Independently drive forward operational tasks and process improvements.
- Support planning, project tracking and performance reporting across the Directorate.
- Coordinate and provide secretariate support for meetings, briefings and governance activities.
- Coordinate and manage accurate records and databases, complying with administrative systems, processes and policies to ensure information is accurate, stored correctly and accessible.
- Work alongside the Office of the Executive Director, other Directorate Support Officers and administrative staff, ensuring consistency in administrative processes across SafeWork NSW including providing backup services and rotational support where required across Directorates.

Some of the challenges of the role include:

- Management of complex Directorate enquiries on behalf of the Director. This often includes unforeseen issues and can include coordination of responses from other staff.
- High volumes of work, often with conflicting and critical deadlines, including liaison with senior levels of government agencies and the private sector

For more information about the role and its accountabilities, view the Directorate Support Officer Role Description.

**About you**
- Strong initiative and problem-solving experience, with sound judgement to inform escalation of issues to the Director.
- Adaptable and resilient working style, demonstrating comfort working in a fast-paced environment with shifting priorities and tight deadlines.
- Collaborative approach and confidence in communicating with a diverse team and a range of stakeholders on behalf of the Director and senior leadership.
- Ability to deal discretely with sensitive, topical and/or contentious issues.
- A background, or interest in the areas of research and insights, data, regulatory intelligence, technology or health and safety would be an advantage.
- Qualifications and/or experience in administration or a relevant field and/or transferable skills and experience are de