Service and User Experience Designer
2 days ago
**Who we are**
The Design and Strategy Branch provides strategic guidance of technology and data investment, and is responsible for development and maintenance of whole of government technology roadmap architecture and design practice, including principles, standards and methods.
**What you will do**
As a member in a multi-disciplinary team, you will undertake research with customers using co-design techniques including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts. This will include developing documentation identifying business problems, research findings and create artifacts to map user pain points, journey maps, service blueprints and personas to support timely project delivery. The work will also involve communicating concepts through storytelling and prototypes ranging from low to high fidelity (including for example wireframes, click-throughs, interactive prototypes), as well as identifying, articulating, and testing the viability and feasibility of assumptions with customers and stakeholders.
This work will require close collaboration with other areas within the organisation to promote the value of a great design in achieving positive business and community outcomes. To support these outcomes across Government, you will also identify relevant industry trends into the work of the sections that enable innovative government service delivery that can be applied to provide better ACT Government outcomes.
**What you require**
You will need to possess the following professional / technical skills and demonstrated experience:
- Strong knowledge of Human Centred Design (HCD) practices and Design Thinking
- Demonstrated design capabilities developing journey maps, personas, empathy maps, service blueprints and other HCD artifacts
- Experience in conducting user research
- Well-developed written and oral communication skills
- Ability to work as part of a multi-disciplinary team in an agile development environment.
The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.
**Eligibility/Requirements**
**What we offer**
The ACT Public Service (ACTPS) offers a collaborative and supportive work environment. We value and encourage the contribution of people from diverse backgrounds, experiences and perspectives. We offer flexible working arrangements, including hours of work (e.g. start and finish times), locations of work (e.g. working from home) and an activity-based office work environment. The positions are based in the ACT. Interstate work arrangements may be considered in line with governing policies. To learn more about the ACTPS and what we offer, please go to work with us.
The selection process for these positions will take approximately six weeks from the advertisement closure to make an offer.
A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
If you have any requirements for Reasonable Adjustments to be made to the recruitment process to ensure that you have an equal and fair opportunity to be considered for selection, please get in touch with the Contact Officer.
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