Service and User Experience Designer

**Who we are**

The ACT Digital Branch is responsible for driving the ACT’s digital service delivery agenda to make it easier and more convenient for citizens and businesses to connect and do business with government. Our approach includes facilitating end to end design and delivery within multi-disciplinary teams, with a focus on improving the user experience and creating change that benefits government, business and the community.

**What you will do**

In a dynamic working environment, you will facilitate the end-to-end design of services - across people, process, data and technology - to support delivery of an integrated digital experience of ACT Government services. The role includes understanding business problems, undertaking user testing with the community and creating artefacts to document user pain points, journey maps, service blueprints and personas to support timely project delivery.

This work will require close collaboration with other areas within the organisation to promote the value of a great design in achieving positive business and community outcomes. Further information is in the Position Description.

**What you require**

You will need to possess the following professional / technical skills and demonstrated experience:

- Strong knowledge of Human Centred Design (HCD) practices.
- Demonstrated design capabilities developing journey maps, personas, empathy maps, service blueprints and other HCD artefacts.
- Experience in conducting user research.
- Well-developed written and oral communication skills.
- Ability to work as part of a multi-disciplinary team in an agile development environment.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Eligibility/ Other Requirements**

The ACT Public Service (ACTPS) offers a collaborative and supportive work environment. We value and encourage the contribution of people from diverse backgrounds, experiences and perspectives. We offer flexible working arrangements, including hours of work (e.g. start and finish times), locations of work (e.g. working from home) and an activity-based office work environment. The positions are based in the ACT. Interstate work arrangements may be considered in line with governing policies. To learn more about the ACTPS and what we offer, please go to **work with us**.

**Notes**: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

**How to apply**:After reviewing the attached Position Description, please provide a 2-page pitch addressing why you are the best person for the position. Your pitch should introduce who you are, why you are applying, and the skills and experience you would bring to the position. Please ensure your response provides evidence of your suitability for the role including specific examples that clearly demonstrate your relevant skills, knowledge and behavioural capabilities with reference to those identified in the Position Description under ‘What You Require’.

The selection process for this position is expected to take approximately 6 weeks from the advertisement closure to make an offer.

If you have any requirements for _Reasonable Adjustments _to be made to the recruitment process to ensure that you have an equal and fair opportunity to be considered for selection, please get in touch with the Contact Officer.