Sales and Customer Service Advocate

5 days ago

Castle Hill, Australia Intersource Solutions Holdings Full time

Permanent Full Time or Opportunity to Job Share this Role
- Onsie Parking, Close to Public Transport

About us

We are a small team with big ambitions that go that extra mile. We provide 'Own Brand' Solutions specialising in Household Appliances and Sinkware. More recently we have undergone the exciting new endeavor of building our very own brands in the eCommerce space.

We're looking for someone that is bubbly, fun, great sense of humour, who loves a good challenge, eager to learn, and is happy to get their hands dirty. We pride ourselves on running a lean operation and creating raving fans.

We're a close-knit bunch, LOVE to celebrate wins, and have great fun on the journey. You will be joining a company who will trust in you to get the job done within supportive and inclusive teams. We have regular social lunch events and we love cake

Our employees enjoy the benefit of 2 “ME” wellness days per year, this can be taken on your birthday, or any day that suits you.

If this tickles your fancy then keep reading

What will you do?

Responsible for warranty customer service management
- Liaise with customers and service agents
- Diagnose product faults and drive collaboration with our product team for the best resolution
- Be engaged in ongoing product training
- Improve, streamline and adapt workflow processes
- Report data and complete analysis to assist with measuring product-related issues and inquiries

Spare part stock and sales management
- Facilitate all spare parts inquiries and sales
- Assist with online (eCommerce) product sales enquiries, transactions and fulfilment
- Report on spare part sales and SOH requirements to aid replenishment process

Management of a small warehouse
- Be responsible for warehouse supplies/packaging materials
- Manage spare part inventory (receive, allocate and dispatch spare parts)

There is an opportunity for growth and development in this role

Who are you?
- Have the ability to think on your feet to find the best solution to ensure customer expectations are exceeded (build raving fans)
- Posses engaging communication skills
- Have the capacity to learn, understand and build competencies around technical aspects of product support (there will be ongoing product training)
- Present effective time management and organisational skills
- Proficient in Word and Excel
- Work well autonomously as well as in a team - build strong relationships internally and externally
- Experience in administration skills
- Able to multi-task, and be proactive with a ‘can-do’ attitude

How to Apply

If you feel this is the role for you, in 100 words or less, let us know why you believe you'd be perfect for this role. And upload the most current resume.

**Job Types**: Full-time, Part-time
Part-time hours: 19 per week

**Salary**: $70,000.00 - $75,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Office Administration: 2 years (preferred)
- Customer Care Service: 2 years (preferred)

Work Authorisation:

- Australia (required)

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