Casual Customer Experience Agent

3 days ago

Sydney, Australia Accent Group Full time

Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 750+ stores, 35 brands and 40 online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Pivot, Timberland, Stylerunner, Palladium, Stance, Saucony, & Nude Lucy

**About Us**:
Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 700+ stores, 33 brands and over 35 online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Pivot, Timberland, Stylerunner, Palladium, Stance, Saucony, EXIE & 4Workers

**About the role**:
We have an exciting opportunity available for a Casual Customer Experience Agent to join our Customer Experience Team. Reporting to the Customer Experience Team Lead, your responsibilities will be to support our customers through our digital channels in a collaborative environment where the customer comes first, and their experience is at the forefront of every interaction.

**Your key responsibilities will include**:

- Be the first point of contact for customer inquiries
- Keep our customers smiling by maintaining a high satisfaction score (CSAT)
- Identifying and escalating support requests to ensure it is resolved in a timely manner
- Working as part of a close team to ensure our customer always comes first
- Identifying areas for process improvement and make recommendations to the leadership team
- Ensure and build on a closed feedback loop from Customer Experience to the wider business
- Being adaptable to multiple brands (tone, language, product etc.)
- Process the daily operational needs of internal and external customers
- Freight tracking and customer returns
- Handling stock enquiries, product enquiries and queries around marketing promotions

**To succeed in this role, you will need to have**:

- Secure customer service experience, preferably gained from the retail or wholesale industry
- A commitment to excellence and customer satisfaction
- Strong communication skills both written and verbal
- Solid Microsoft Office skills
- Affiliation with Accent Group Core values and “Make It Happen” attitude.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves.

The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

  • Casual Customer Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia ExecuJet Australia Pty Ltd Full time $60,000 - $80,000 per year

    Are you a service-oriented professional who appreciates the finer things in life?Are you looking for an exciting, flexible and dynamic role in a fulfilling environment?Do you enjoy meeting new people and being the face of an organisation?We are currently seeking a Casual Customer Service Agent to join our operations team.Corporate aviation is a...

  • Agent Experience Officer

    1 week ago

    Sydney, Australia Kaplan Australia Full time

    **26 days’ annual leave, including one for your birthday**: - **Be part of an industry leading supportive and positive work culture**: - **Maternity leave contract located in Sydney, Melbourne, Brisbane, or Adelaide** **Role**: We are looking for an Agent Experience Officer who will play a key role in ensuring Kaplan Business School maintains excellent...

  • Travel Experience Agent

    1 week ago

    Sydney, Australia TripActions Full time

    At TripActions, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel...

  • Customer Support Agent

    7 days ago

    Sydney, Australia Stampin' Up! Full time

    **Customer Support Agent** **Stampin' Up!** in **Sydney, NSW** is actively seeking a **full-time Customer Support Agent** to resolve issues for our direct sellers. Do you have the desire to work with a company that values and respects you? If yes, read on! **ABOUT STAMPIN' UP!** Since 1988 we have provided high-quality papercraft products and a direct-sales...

  • Cleaner with Driver Licence

    7 days ago

    Sydney, Australia Casual Hands Full time

    **Join our team!!** We are actively recruiting Casual cleaners to join our Team for the **Blacktown Station and Blacktown shopping center**. Offers a range of cleaning services to maintain a high standard of cleanliness and hygiene for our customers. - _**ABOUT THE ROLE**_ - The role involves manual handling and lifting and may require you to stand for...

  • Customer Success Agent

    2 weeks ago

    Sydney, Australia Ideagen Full time

    Role Purpose: We are looking for motivated and passionate **Customer Success Agent **to join our Customer Success and Enterprise Accounts team. Our Customer Success Agents contribute to the ongoing success of our customers through their knowledge of our products, ensuring our customers understand the value of our products and that the time to first value...

  • Cleaner with Driver Licence

    2 weeks ago

    Sydney, Australia Casual Hands Full time

    **Join our team!!** We are actively recruiting Casua cleaners wth driver's license to join our Team in Sydney Offers a range of cleaning services to maintain a high standard of cleanliness and hygiene for our customers. - _**ABOUT THE ROLE**_ - The role involves manual handling and lifting and may require you to stand for lengthy periods and work in hot or...

  • Cleaner with Driver Licence

    7 days ago

    Sydney, Australia Casual Hands Full time

    **Join our team!!** We are actively recruiting Casua cleaners wth driver's license to join our Team in Sydney Offers a range of cleaning services to maintain a high standard of cleanliness and hygiene for our customers. - _**ABOUT THE ROLE**_ - The role involves manual handling and lifting and may require you to stand for lengthy periods and work in hot or...

  • Casual Cleaner

    2 weeks ago

    Sydney NSW, Australia Casual Hands Full time $192,000 - $208,000 per year

    About the Role:We're looking for reliable and detail-oriented casual cleaners to join our team for general cleaning work across multiple locations. This role involves travel between sites, so a valid driver's licence is essential.Key Responsibilities:Perform general cleaning duties, including wiping surfaces, mopping, vacuuming, rubbish removal, and...

  • Cleaner with Driver License

    7 days ago

    Sydney, Australia Casual Hands Full time

    **Join our team!!** We are actively recruiting Casua cleaners wth driver's license to join our Team in Sydney Offers a range of cleaning services to maintain a high standard of cleanliness and hygiene for our customers. - _**ABOUT THE ROLE**_ - The role involves manual handling and lifting and may require you to stand for lengthy periods and work in hot or...