Complaints & Disputes Officer

4 days ago


Perth, Australia VGW Full time

**Complaints and Disputes Officer**

**VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to** be the biggest gaming company in the world**

**Due to major growth we are expanding our Legal team in Perth and currently looking for a **Complaints and Disputes Officer** to join the team.**

As a Complaints and Disputes Officer at VGW, you'll assist with complaint & disputes investigations, aiming to decrease resolution times while ensuring thoroughness, due diligence and an excellent customer experience.

**Key responsibilities will include**:

- Processing and supporting the resolution of all customer complaints
- Evaluating and assessing the merits of each complaint and dispute to provide a balanced and fair assessment of the appropriate resolution based on established metrics
- Triage complaints requiring further assessments to relevant teams
- Ensuring that complaints are handled in accordance with applicable policies and regulatory requirements

**What you will bring to the role**:

- A natural flair for excellent customer service
- Experience investigating tickets in large volume
- Demonstrated understanding of how to follow and implement processes
- Experience working with large volumes of data and the ability to provide timely and accurate reports

**About VGW**

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

**Why VGW?**

We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.

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