Customer Service Retention Consultant

1 week ago

Dandenong, Australia Aussie Broadband Full time

**Introduction**:
Why work for Aussie?

For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry.

**Our fantastic culture thrives on our values**:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

We’re Australia’s 5th largest telco and one of Australia’s fastest growing companies. Don’t just take our word for it - amongst other things, we’ve won some of Australia’s top customer service and employer of choice awards.

What does Aussie offer?
- Free internet to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program
- Empowered in your career growth, so you will also be supported with ongoing training and development and access to LinkedIn Leaning
- Celebrating you with awards and recognition
- Discounts at various retailers and gyms
- Community Impact Programs, some of the ways we help can be found here
- We also can’t forget the very hard-working coffee machine and the casual dress code.

**Description**:
What your responsibilities will include, but are not limited to
- Build rapport and provide advice and support to customers in response to enquiries.
- Investigating and overcoming customers’ reasons for wanting to cancel their service/s.
- Sign onto the queues and assist our Customer Service Team when/if necessary for overflow support.
- Listening and understanding customer concerns and developing solutions while managing through to a resolution.
- Ability to think innovatively and challenge existing norms to solve complex problems and achieve a goal.

**Skills and Experiences**:
What we’re looking for
- An unequivocal commitment to the Aussie values and using them to make decisions.
- Problem solving skills and ability to think innovatively
- Outstanding personal organisation and time management skills.
- Aptitude for clear communication, consultation, and consideration for others.
- Ability to challenge existing norms to change the game.

At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

**Job Types**: Part-time, Permanent

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