Current jobs related to Customer Service Retention Consultant - Dandenong - Aussie Broadband

  • Customer Service Retention Consultant

    5 days ago

    Dandenong, Australia Aussie Broadband Full time

    We are seeking an innovative and motivated Customer Service Retention Consultant to engage with our customers and provide support. You can be based at either our Dandenong or Morwell office. - At Aussie Broadband we believe _difference_ is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work...

  • Customer Service Retention Consultant

    6 days ago

    Dandenong, Australia Aussie Broadband Full time

    **Introduction**: Why work for Aussie? For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry. **Our fantastic culture thrives on our...

  • Customer Retention Specialist

    1 week ago

    Dandenong, Victoria, Australia beBeeRetention Full time $100,000 - $150,000

    Job Title:Customer Retention SpecialistAbout the Role:This is an exciting opportunity for a highly skilled and motivated individual to join our team as a Customer Retention Specialist.Key Responsibilities:Develop and implement effective customer retention strategiesImprove customer experience initiatives to increase overall satisfactionAnalyze customer data...

  • Customer Retention Specialist

    2 weeks ago

    Dandenong, Victoria, Australia beBeeRetention Full time $120,000 - $140,000

    Retention ProfessionalWe celebrate our differences and believe that every team member should bring their whole self to work. We're proud to be an equal opportunity employer, demonstrating our value of 'be good to people'. Our fantastic culture lives and breathes our values:Don't be ordinary, be awesomeThink bigNo bullsh*tBe good to peopleHave funOur...

  • Customer Retention Champion

    4 days ago

    Dandenong, Victoria, Australia beBeeRetention Full time $70,000 - $120,000

    Customer Retention SpecialistYou will play a pivotal role in ensuring our customers remain with us, delivering exceptional experiences and increasing their lifetime value. Our values drive everything we do, and as a key member of our team, you will bring them to life by developing strategies to keep our customers happy, improving processes, and creating...

  • Retention Manager

    4 days ago

    Dandenong, Australia Aussie Broadband Full time

    As Retention Manager, you will put our values up in lights by delivering these activities and outcomes - At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re...

  • Retention Strategist

    1 week ago

    Dandenong, Victoria, Australia beBeeCustomer Full time $104,000 - $130,878

    We believe our differences are the foundation of a strong and vibrant team. Our culture celebrates, supports and thrives on diversity, empowering individuals to bring their whole selves to work.Our ValuesWe're committed to inclusion and equality, living by our core value of 'Be Good to People'. Our values-driven culture is built around:Think Differently, Be...

  • Customer Service Consultant

    2 weeks ago

    Dandenong, Australia Storage King Full time

    Full time | No public holidays - Competitive hourly rate | Monthly Bonuses | No industry experience needed - Full training | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and inclusive culture across our store network, which currently includes over 200 stores across...

  • Customer Service Consultant

    1 week ago

    Dandenong, Australia DuluxGroup Full time

    **About the role** We are seeking a Consultant - Customer Service to join our Advice and Specification team to commence with us on a full-time, permanent basis. This customer service role will be reporting into the Advice & Specification Manager and provides the perfect opportunity to display your exceptional service skills. The primary purpose of this...

  • Customer Service Consultant

    1 week ago

    Dandenong, Australia Aussie Broadband Full time

    **Introduction**: Why work for Aussie? For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry. **Our fantastic culture thrives on our...

Customer Service Retention Consultant

2 weeks ago

Dandenong, Australia Aussie Broadband Full time

**Introduction**:
Why work for Aussie?

For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry.

**Our fantastic culture thrives on our values**:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

We’re Australia’s 5th largest telco and one of Australia’s fastest growing companies. Don’t just take our word for it - amongst other things, we’ve won some of Australia’s top customer service and employer of choice awards.

What does Aussie offer?
- Free internet to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program
- Empowered in your career growth, so you will also be supported with ongoing training and development and access to LinkedIn Leaning
- Celebrating you with awards and recognition
- Discounts at various retailers and gyms
- Community Impact Programs, some of the ways we help can be found here
- We also can’t forget the very hard-working coffee machine and the casual dress code.

**Description**:
What your responsibilities will include, but are not limited to
- Build rapport and provide advice and support to customers in response to enquiries.
- Investigating and overcoming customers’ reasons for wanting to cancel their service/s.
- Sign onto the queues and assist our Customer Service Team when/if necessary for overflow support.
- Listening and understanding customer concerns and developing solutions while managing through to a resolution.
- Ability to think innovatively and challenge existing norms to solve complex problems and achieve a goal.

**Skills and Experiences**:
What we’re looking for
- An unequivocal commitment to the Aussie values and using them to make decisions.
- Problem solving skills and ability to think innovatively
- Outstanding personal organisation and time management skills.
- Aptitude for clear communication, consultation, and consideration for others.
- Ability to challenge existing norms to change the game.

At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

**Job Types**: Part-time, Permanent