Business Systems Coordinator

7 days ago

Geelong, Australia WorkSafe Victoria Full time

Business Systems Coordinator
- $120,908 per annum + 12% superannuation
- Full time, fixed term opportunity until 30 June 2026.
- Wadawurrung/Geelong based role (hybrid)

About the opportunity

With a particular focus on managing the outbound communications and online invoicing solutions, the role ensures effective operational delivery and continuous improvement. This includes vendor management activity and engagement with business users. Key responsibilities of the role include (but are not limited to):

- Business technical lead accountable for ongoing service delivery, rectification of internal and Agent escalated issues, and identification and implementation of continuous improvement initiatives related to inbound and outbound communications and online invoicing solutions.
- Stakeholder engagement across WorkSafe business units and Agent networks to develop business requirements into communication packages for employers, injured workers and providers, leading the implementation process for required changes
- Conduct complex data analysis to create technical reports which outline vendor performance against contractual key performance indicators, using these reports for monthly governance vendor meetings to inform performance management and continuous improvement activities

About you

You will have excellent communication, interpersonal and relationship building skills, along with ability to engage with stakeholders effectively. As someone who is passionate about customer service, you will also be client centric and a self-motivated team player with the ability to be flexible and adaptable to emerging technology needs. You will also possess:

- Ability to set priorities and solve problems, and to communicate relevant updates and challenges to management.
- Change Management experience in an operational environment will be favourable.
- Understanding and knowledge of Victorian Government procurement processes and how government agencies operate will be favourable
- Knowledge of the Accident Compensation (WorkCover Insurance) Act and Premiums Orders and WorkSafe's premium systems would well regarded
- Experience with the Microsoft suite of programs - Outlook, Excel, Word and OneNote is required.

**Qualifications**:

- Tertiary qualifications in business, technology or health and/or relevant vocational experience

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

Applications close 11:00pm Friday 10 October 2025. Click the link to apply, and join us in making a difference to Victorian lives

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