Warranty Advisor

Oh what a feeling

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.

We’re working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at Toyota.

Our people are on a mission to create a future mobility society, where movement is possible and accessible for everyone.

For example, Toyota is developing a range of sustainable mobility services and transportation solutions to better help you and our planet: from battery electric vehicles to remote-controlled robotics (you may have seen these at the Tokyo Olympics).

We’ve also just launched KINTO, a car sharing and car rental service to support both our Environmental and Mobility goals.

We are heavily invested in sustainability; Toyota's ambition is to achieve zero emissions by 2050.

Toyota is a place where difference is celebrated. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We do this through employee community engagement, mentorship programs, and our annual Women’s Conference.

Our two longest serving employees have been with us for over 42 years. We’re also proud to have more than 100 employees over 25 years’ service. Together, we are Toyota.

What you’ll contribute to

The Warranty Advisor is primarily responsible for providing Dealer network (Toyota & Lexus) support and assistance in all warranty related matters in order to ensure optimal implementation of warranty policies and procedures, assessing and authorising within Ringi limits, to maximise guest satisfaction and retention at optimal cost.

How you’ll make an impact- Provide Toyota and Lexus dealers with support and assistance in all warranty related matters in order to ensure TMCA’s warranty policy and procedures are optimally implemented, and claims processed swiftly within agreed SLA’s.- Process or escalate Warranty System Support (WSS) cases in order to ensure swift response and resolution for Dealer within set time frames.- Ensure warranty claim submissions are accurate based upon the information provided by Dealers in order to ensure compliance with TMCA/TMC warranty policy and procedure and swift claim processing

Your attributes - If you’ve got one or more, we’d love to hear from you- Degree qualification or equivalent experience- 2+ years’ experience in a call centre, customer or case management roles- Good knowledge of Toyota/Lexus product range and warranty policy and procedures- Understanding of automotive technology

You’re welcome to find out more by visiting our careers page:
- We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use._

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.

We don’t require a cover letter or selection criteria to be addressed.

Come with us and help create the future.

Primary Location

Altona North - 494 Grieve Parade

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.