Office Manager

**The Role**

We are looking for an Office Manager to manage Minimbah’s administrative support services and resources to assist the senior management team to deliver person-centred support.

This is an interesting, diverse and pivotal role within the organisation. Your main duties and responsibilities will include:

- Liaising with the senior management team to identify, implement and review strategies to improve and maintain service quality.
- Liaising with senior management to manage and distribute essential resources within the office to ensure smooth operations, e.g. scheduling adequate staff for designated tasks, optimizing office space for productivity and ensuring the provision of necessary office equipment.
- Ensuring administrative processes align with business needs.
- Liaising with senior management to assign work to and monitor the performance of team members.
- Resolving issues that arise in the office, e.g. staffing conflicts, equipment malfunctions, breaches of policy and escalating to senior management where required.
- Managing office records and accounts.
- Assisting with promotion and marketing.
- Management of photographic libraries.
- Maintaining contact databases and communications portals.
- Assisting with HR matters such as recording and communication of staff and client absences, hiring, promotions, performance appraisals, training and supervision.
- Professional management of reception areas.
- Timely communications with team members.
- Management and ordering of office equipment, stores and stationery.
- Assisting in the preparation of paperwork to meet the requirements of NDIS Commission and Auditors and ensuring compliance with relevant government legislation, policies and procedures.
- Assisting with arranging Motor Vehicle and Equipment Maintenance and Repair schedules.
- Ensuring compliance with occupational health and safety regulations.
- Providing excellent customer service.
- Assisting with the management of IT resources and resolving IT issues.

**Your Skills and Experience**:
To be considered for the role you should have:

- A current NDIS Worker Screening Check (or be willing to apply)
- A strong empathy in the support of persons with a disability.
- Strong Leadership and team management skills
- Excellent Communications and interpersonal skills
- Ability to work under pressure and handle multiple tasks efficiently
- Strong understanding of customer service excellence.

**We Offer**:

- An appropriately remunerated salary, based on the SCHADS Award with all statutory leave entitlements, etc.
- An equal opportunity employer
- Salary packaging available through our NFP/Charitable status
- A positive work and supportive culture work environment
- Opportunities for career growth and development

Pay: $73,998.01 - $79,352.56 per year

**Benefits**:

- Employee mentoring program
- Salary packaging

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Office management: 2 years (preferred)
- Customer service: 2 years (preferred)

Licence/Certification:

- NDIS Workers Screening Check (preferred)

Work Location: In person

Application Deadline: 17/06/2025