Product Support Manager

6 days ago

Sydney, Australia HSBC Full time

-Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

In this role, you will report to Head of Product Services, Wealth and Personal Banking (WPB) and will work closely with Senior Product Manager to effectively manage product services including Non-Trading Entities (trusts and SMSF), Single / Joint Accounts, 2 to sign, Dormancy, Deceased Estates; Power of Attorney, Authority to Operate and all integral in delivering business objectives.

Your main responsibilities will include:

- End to end product management / lifecycle of the product services across Deposits and Mortgage customers
- Review existing processes and implement improvements to simplify the process for both our customers and frontline staff and operations teams
- Distribution channel optimisation
- Ensure documentation of processes, global policies and procedures are in place and maintained. This includes the mapping of business processes with the appropriate controls and obligaitons
- Implement tactical process improvements to improve the customer experience
- Maintaining key relationships with business stakeholders (marketing, digital, distribution, compliance and IT)
- Collateral management in relation to deposits products (forms and public website)
Requirements

To be successful in this role, you will need:

- Bachelor’s degree in a Finance and/or business-related field with relevant experience in a Product Management / Project Management function in financial services, preference for retail banking experience
- Comprehensive knowledge of the external environment (risk, regulatory, political, competitors etc.).
- Thorough understanding of retail deposit operations, pertinent regulations impacting retail banking
- Excellent communication skills and proven stakeholder-facing experience, ideally with both technical and non-technical stakeholders
- Strong, problem-solving, and analytical skills
- Strong ability to use numerical data to develop tactical plans within the broad context of strategic plans and change them as warranted by results.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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