Product Specialist

2 weeks ago


Sydney, Australia WiseTech Global Full time

At WiseTech, we build the software that powers global logistics. From emerging freight forwarders to established leaders like DHL and FedEx, our software solutions allow them to maintain truly resilient supply chains. Our teams are tasked with solving deeply complex industry problems, revolutionising the logistics industry.

**Role overview**:
Join us as a Product Specialist in the Bonded Warehouse team and play a crucial role in addressing core challenges within the logistics industry.

Together we will change the world of logistics, one innovation at a time.

**Your Responsibilities**:

- Investigate and devise solutions for complex bonded warehouse issues
- Provide high-quality customer service through 2nd line support
- Draft requirements for new features and functionalities
- Assess existing functionalities, recommending areas for improvement
- Document supporting content and release notes
- Analyse and document processes
- Identify and evaluate inefficiencies, suggesting optimal business practices and system functionality/behaviour
- Troubleshoot problems in a timely manner
- Conduct product development reviews (UAT/QA) for software fixes and new features
- Collaborate with customers and development throughout the lifecycle of new features

**About You**:
You are a clear communicator and attentive listener, adept at uncovering the root cause of problems. Thriving in challenging situations, you appreciate the dynamics of a flexible, flat-structured work environment and possess the ability to delve beyond surface-level issues.

**Your Qualifications**:

- Extensive experience in bonded warehouse or related logistics/supply chain areas
- Strong communication and collaboration skills
- Demonstrated self-driven learning and self-development
- Background is software development is advantageous
- Experience investigating problems within bonded warehouses and solving with an IT solution

**Before you apply**:


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