Support Coordinator

**TAFE SA**
**Job reference**: 652810
**Location**: 5042 - TONSLEY
**Job status**: Ongoing
**Eligibility**: Open to Everyone
- **ASO3 salary range $67,589 - $72,033 p.a. + super**:

- **Full-time, short-term role until October 10, 2025**:

- **Customer Relations Team within Admissions, Onboarding and Enrolments**:

- **TAFE SA Tonsley Campus**

**About TAFE SA**
Awarded the Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

**About the role**

The Customer Relations team plays a key role in driving innovation and supporting a range of exciting projects within the Admissions, Onboarding, and Enrolments workgroup. We are looking for a proactive, creative thinker who thrives in dynamic environments and is eager to take the initiative in optimising processes and improving workflows.

To be successful in this role, you will need to meet these **Key Selection Criteria**:

- Demonstrated experience in providing high-quality student/customer-centric service in a front-line environment.
- Demonstrated experience in resolving complex customer queries including recommending solutions and escalating according to risk
- Proven ability to coordinate and develop staff and to successfully adapt and promote improvement in an environment of continuous change.
- Proven ability to coordinate the prioritisation and management of fluctuating workloads within a team, in a high-volume, deadline-driven customer service environment to achieve business objectives.
- Proven ability to use initiative and exercise judgement in the interpretation of regulations, procedures and instructions.
- Demonstrated ability to communicate both orally and in writing, with excellent customer service skills. Work sensitively and effectively with a diverse customer/student cohort, including people with disabilities and from diverse cultural and linguistic backgrounds.
- Knowledge and understanding of Workplace Health & Safety (WHS) requirements.
- Knowledge and understanding of Aboriginal Culture and Community.

**Special Conditions**
- Out of hours work will be required
- Intrastate and interstate travel may be required.
- Incumbent will be required to participate in the department's Performance Development Program.
- The incumbent may be required to attend promotional events such as; IE events, Expos, Career Days, Field Days and School Engagement (internal tours/external events), when required.
- The incumbent may be required to work in different teams as workload demand changes.

Please refer to the Role Description for all Special Conditions.

**Application Instructions**:
**Inclusion and Flexibility Statement**

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

**Enquiries**
Katie Sullivan
Team Leader, Admissions, Onboarding & Enrolments
Ph: 884170519

**Applications close**: 26/02/2025 11:45 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.