Operations Team Leader

About the role

This role is a hands-on Team Leader role, responsible for contributing to the overall customer experience by coordinating team resources and prioritising workload across the team to meet delivery time frames and invoiced budget. The team leader will engage with internal stakeholders to ensure that customer expectations are exceeded, ensuring any customer specific information is communicated to all relevant stakeholders.

**Requirements**:
**Responsibilities**:

- Hold regular one on ones with a primary focus on people engagement, training, and development.
- Coordinate, prioritise and communicate the day-to-day work activities to ensure that appropriate support and timely delivery is enabled, and effective capability is maintained.
- Develop and monitor key performance indicators in a consultative process.
- Ensure training is provided to maintain standards of performance.
- Review and update Promapp to ensure best practise procedures are documented.
- Provide periodic and ad-hoc reports to National Operations Manager and Head Office as required.
- In consultation with National Operations Manager, review national operations processes with a view to continuous improvement.
- In close consultation with key stakeholders, coordinate all equipment installations and ensure equipment is delivered to Konica Minolta customers within the agreed timeframe.
- Coordinate weekly invoiced forecast meetings.
- Act as the first point of escalation for operations coordinators, internal stakeholders and external customers relating to deliveries and supply enquiries.
- Determine stock arrivals and equipment ready for delivery and prioritise run up schedules.
- Maintain and periodically publish run-up and delivery schedules and stock back order information.
- Stock take co-ordination in conjunction with Supply Chain & Workshop staff.

Qualifications and Experience
- Qualification (in business, logistics or warehousing discipline) or equivalent relevant industry experience
- Demonstrated experience of leading a team
- Extensive experience in coordinating sales and delivery processes from order entry through to customer installation
- Understanding of logistics environment
- Proficiency with an order management software system SAP
- Well-developed Microsoft office skills
- Excellent communication skills and positive team orientation
- Strong attention to detail and well-developed analytical skills

What Essential Requirements
- Committed and dedicated to reaching individual and team targets
- Demonstrated ability to co-ordinate and prioritise multiple tasks simultaneously
- Collaborative approach in working with multiple stakeholders

**Benefits**:
What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.