Operations Manager

1 week ago

Campbellfield, Australia Cummins Inc. Full time

**DESCRIPTION**

**You will make an impact in the following ways**:

- Responsible for all functions and financial metrics for the branch; including managing expenses to include meeting PBIT and manage WIP.
- Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
- Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
- Responsible for all functions and financial metrics for the branch.
- Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
- Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
- Manages compliance with health, safety, and environmental standards and compliance.
- Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
- Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.

**RESPONSIBILITIES**

**To be successful in this role you will need the following**:

- Customer focus - Building strong customer relationships and delivering customer-centric solutions
- Decision quality - Making good and timely decisions that keep the organization moving forward
- Develops talent - Developing people to meet both their career goals and the organization’s goals
- Drives results - Consistently achieving results, even under tough circumstances
- Industry experience is advantageous

**QUALIFICATIONS**

**Compensation and Benefits**:

- Annual Salary commensurate with experience
- Superannuation
- Participation in an annual variable compensation (bonus) program
- Income protection insurance
- PC software/hardware and a range of vehicles
- Safety equipment / PPE and uniforms provided and a range of personal and professional benefits

**_At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._**

**Job** General Management

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Exempt - Experienced

**ReqID** 2417268

**Relocation Package** No

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