Account Executive, Client Service

The Global Nielsen Media Client Service & Sales team provides modern and effective services that meet client needs quicker, while giving Nielsen more control over how we service our clients. We will create capacity to elevate the work we do with clients to focus on market impact and business growth. We are at the forefront of customer experience and become an agent of change as we embrace automation to navigate the complex needs of our industry and continue to be the industry leader

**ABOUT THE ROLE**

Imagine working closely with many of the world’s largest sports rights holders, brands, agencies, broadcasters, and tourism bodies to help them better understand their fans and maximise commercial success.

Nielsen Sports is a trusted adviser and partner in sports and entertainment consumer research, media evaluation, and data-driven consultancy, helping our clients worldwide to plan, optimise and measure the impact of their initiatives against business objectives. With our expansive suite of products and services, Nielsen Sports is uniquely positioned to provide data-driven insights and intelligence which help drive more effective decision-making for clients.

Nielsen Sports is looking for a new team member to join the growing Client Service team, who are responsible for managing the relationships with our portfolio of clients. This role would suit someone who is looking to take on a client facing role and has an interest in sport marketing and research.

**RESPONSIBILITIES**:

- Day-to-day contact for a range of clients, responsible for maintaining client relationships with support from the broader Client Service team
- Oversee the end-to-end project delivery for client projects (including kick-off through to presentation), covering consumer insights, media evaluation, sponsorship valuations, and economic impact studies
- Perform quality checks/reviews on all reports for alignment to request and accuracy
- Communicate client needs or queries to appropriate team members
- Assist with on-boarding and training clients on Nielsen-owned analysis tools
- You will be required to monitor and manage processes, both internal and external, work closely with other Nielsen team members and interact with clients

**REQUIREMENTS AND SKILLS**:

- Bachelor Degree, preferably with a business/commerce background
- Interest in the business of sports, media, events, and entertainment and a sound understanding of the Australian sports landscape
- Excellent communication skills, both written and verbal and high level of business acumen
- High levels of attention to detail
- Understanding of numbers, with the ability to interpret and present data, both visually and verbally
- Demonstrated ability to manage multiple stakeholders with excellent project and time management skills
- Strong negotiation skills
- Recent university graduates are encouraged to apply
- Past experience with customer or client facing roles in a sport, marketing or business environment would be looked upon favourably

**WORKING AT NIELSEN**

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. Your manager and others within the Nielsen community are here to help support and invest in your continuous growth.

Nielsen promotes work life balance offering Flexible (Smart) working, The Day off on your Birthday, A ‘No leave No life’ policy which rewards you bonus annual leave days per year, Volunteering leave, and paid parental leave for both parents.

Learning & Development - Nielsen invests in the growth and development of our team offering an Education assist program, a global mentoring program, and access to internal training and development resources.

Wellness - We partner with Spring health (An employee assistance program) offering our team counseling and support for our staff and their family.

Commitment to diversity and inclusion - Diversity, equity and inclusion are at the heart of everything we do — from our people to our products. We value diversity of thought, experiences, skills and backgrounds. We're focused on creating a culture of inclusion—where we value, encourage and promote the various thoughts, opinions and insights of our diverse workforce.

**ABOUT NIELSEN**

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force.

Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of t