Bhc After Hours Coordinators

3 days ago

Mitcham, Australia Benetas Full time

**After Hours Coordinator**
- Permanent, part-time | Work From Home
- **Leading not-for-profit, values-based organisation**:

- **Make a difference in your local community**:

- **Lead and support a team to deliver exceptional client experience outcomes**

**What YOU do matters**
- The After Hours Coordinator will be responsible for providing assistance to Benetas Home Care clients and staff outside Benetas Home Care’s normal business hours. The role will answer all calls and triage the call. The After Hours Coordinator will be on a rotating roster sharing coverage between;
- Mon - Fri (AM): 6 am - 8 am
- Mon - Fri (PM): 5 pm - 8 pm
- Sat & Sun: 7 am - 7 pm
- Public Holidays: 7 am - 7 pm

**To thrive in this role, you will have**:

- Experience in a rostering/scheduling environment
- Exceptional client service skills, analytical and problem-solving skills
- High-level computer literacy proficiency
- Excellent communication and interpersonal skills with experience liaising with people from diverse backgrounds and positions
- Ability to prioritise work and problem solving
- Demonstrated experience working in a multi-disciplinary environment and able to foster effective working relationships
- Ability to use initiative and work under pressure
- Relevant experience in a similar role (scheduling in an aged care setting or community health setting)

**As a valued employee, your experience matters. Look forward to**:

- Working independently whilst still being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A dedicated L&D team and learning culture put you in the driver’s seat of your ongoing professional and personal development

**About Benetas**
- Benetas is a leading not-for-profit organisation dedicated to actively working with older Victorians, their friends and carers, through a range of residential aged care, primary care and in-home services. We care about our people’s health and well-being and are committed to our reputation as a truly great place to work and volunteer. We are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base.

**Keen to join us?

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