Cafe Manager/cafe Hopper Bility

**Our Values**

Café Hopper Bility stands on sound ethics and standards in providing inclusive and equal employment to all its employees, and customers based on the following core values:

- Integrity
- Empathy
- Dignity and Respect as a basic human right
- Recognising employees’ rights and abilities
- Recognising the whole and unique person

With our values and standards, we aim to see our employees feel valued and respected for the skills and abilities they acquire and bring to the team.

**Missions and Goals**

Our vision is to provide open employment opportunities for people living with a disability in meaningful and equitable employment providing the same rights to career pathways and goals that meet the employee’s goals.

We are committed to:

- Maintaining and improving the health and wellbeing in the lives of people living with a disability in employment opportunities.
- Providing a high standard, supported and inclusive employment to its employees.
- Ensuring a person-centered approach where the whole person is trained and provided opportunities, that enables and equips each employee to live an independent lifestyle.

**Position Purpose**

The purpose of this position description is to outline the roles and responsibilities of a café manager in mentoring, supporting and promoting all employees in providing high quality service and coffee to its customers.

**Employment Criteria**
- Skills and experience in working with people living with a disability
- Previous relevant experience in a similar role and within a fast-paced environment
- Exceptional service standards with attention to detail
- Passion for hospitality with a friendly attitude
- A strong work ethic
- A passion for specialty coffee, innovative food & hospitality
- Immaculate presentation and exceptional communication
- Ability to use and teach the use of PoS Machine and cash sales
- Availability to work a flexible schedule including, opening and closing shifts

**KEY ACCOUNTABILITIES AND RESPONSIBILITIES**
- Comply with the Café Hopper Bility policy and procedures
- Ability to work within the Work Health and Safety (WHS) Principles including safe manual handling procedures.
- Ability to support and train others in exceptional customer service.
- Follow and comply with food and health standards
- Comply with appropriate ordering of stock
- Understand the food that is being served in particular the ingredients
- Comply with satisfactory customer service requirements
- Ability to work independently and/or within a team environment.
- To participate in training programs as required

**ESSENTIAL MINIMUM REQUIREMENTS**
- Certificate in Barista Work
- Experience in managing teams
- Experience in working in disability
- Current Food Handling Course
- Experience with PoS system and Cash Sales
- Basic math skills
- Excellent listening and communication skills
- Commitment to customer satisfaction and service excellence

**STATEMENT OF KEY OUTCOMES AND ASSOCIATED ACTIVITIES**

The performance of the café barista employee will be appraised by the Café Manager. The key areas of evaluation will be:
**Customer focus**:

- Ensure quality coffee and service is maintained
- Report any complaints or feedback to the manager as required.
- Effective listening and communication skills to their customers

**Communication and teamwork**
- Ability to communicate effectively in training and support to a diverse range of people.
- Ability to be adaptable to the environment and the learning environment for the team
- Listens effectively, conveys and receives information and direction.
- Good verbal communication amongst colleagues
- Work harmoniously with all colleagues that demonstrates support to its team members, assisting them to achieve excellent customer service.
- Develop a good understanding of the purpose of the Café functions and vision.

**Professionalism**
- Represents Café Hopper Bility in a professional manner and promotes a positive image of Café Hopper Bility to customers, colleagues and Holistic Care SA office space and staff.

**Time management**
- Arrives to work on time in clean and neat attire
- Attend to customer orders effectively to promote customer satisfaction
- Ensure café setup and pack down is attended to that maintains health standards.

**KEEP SAFE WORKING PRACTICE BY**:

- Comply with any plans, directions or instructions aimed at WHS matters including the utilisation of personal protective and other safety equipment, including personal protection to ensure own action or lack of action does not place at risk own health and safety or that of others at the workplace.
- Participate in WHS training and development programs and consultative processes, following any incident occurring.
- Report immediately all accidents, hazards and near misses
- Participate in WHS training and development programs and consultative processes, following any incident occurring.
- Identifying any potential hazards and reporting them to Holistic Care SA, in l