Training Program Manager

Join a dynamic high-tech environment
- Progression opportunities and share options
- Amazing people, fun culture & a pool table

**About the role**

The Training Program Manager will develop and maintain market leading training programs for Fivecast customers to ensure they become expert user of our range of software platforms. This person will be accountable for creating and maintaining global customer training across all Fivecast products. The role will create and maintain multi-modular, blended learning programs, oversee user accreditation and report on all global training operations. The Training Program Manager will work closely to coordinate and track that our Training Specialists are able to deliver the training to thousands of global users of our software platforms.

**Responsibilities**

Program Design
- Develop and maintain comprehensive training programs including self-paced, instructor-led, virtual and in-person delivery.
- Develop and maintain facilitator guides, participant workbooks, PowerPoint presentation materials, web-based modules, and pre and post exercises and projects by utilizing a blended learning approach
- Develop and maintain systems for course registration/enrolment, accreditation, tracking and performance feedback
- Build and manage industry leading certification within our training programs
- Evaluate effectiveness of training programs and utilize data to revise or recommend updates in instructional objectives and methods.
- Ensuring ongoing evaluation of our current content and develop innovative approaches for improvement

Manage Delivery
- Manage the delivery of training, including the administrative logistics, documenting the training programs, and ensuring we are reaching all software users.
- Measure and monitor client training participation and achievement of key performance indicators, reporting both internally and externally to clients and leadership
- Coach and train our training specialists to use adult learning theory and learning science to deliver a high-quality, standardised learning experience to our global customers

Cross team collaboration:

- Work closely with our Tradecraft teams globally to develop a strong understanding of how our products are used by our customers
- Work closely with our Product Managers to be ensure curricula is updated alongside the product roadmaps, new features and releases, and changes to the user manual
- Work alongside our UX Design team to develop training elements congruent with the user experience and our design process

**Requirements**:

- Australian citizen, based in Adelaide Australia
- Bachelors or Masters degree in Learning Design, Communications, Education, Language Studies or similar.
- 5+ years’ of experience in learning design, creating technical training content, learning & development, ideally within either a university or computer software company
- Proven ability to develop and deliver engaging and effective training content within various Learning Management Systems (LMS), utilising multiple formats and delivery systems (e.g. video editing, audio recording, xAPI, SCORM, Microsoft suite, Docebo)
- Demonstrated expertise in adult learning theory, principles of learning experience design, design frameworks and evaluation rubrics
- Excellent organisational skills, project management, and a process-driven mindset.
- Ability to digest complex technical information and transform that into clear learning objectives, programs, and content
- Excellent communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams.
- Strong stakeholder management skills, being able to ensure the right teams are up to date on your work progress and timelines
- Proactive with the ability to be self-motivated and work with a high level of autonomy

**Desirable criteria**
- Experience in the training and development function with intelligence, law enforcement, or other agency sectors with an intelligence analysis or assessment function
- Experience in training of SaaS platforms

**About Fivecast**

Fivecast is a world-leading provider of cutting-edge digital intelligence solutions. We enable the world’s most important public and private organizations to explore masses of data and uncover actionable insights, critical to protecting global communities.

As a growing start-up with over 100 people globally, all team members are provided with the opportunity to directly contribute to our success, participate in the development of new and emerging technologies and grow their career in a challenging and dynamic high-tech environment. We are headquartered in Adelaide, Australia with teams in Canberra, Virginia USA, and London UK.

**Our Work Environment and Culture**

Our Adelaide based headquarters is a purpose-built tech hub centrally based in vibrant Hutt Street. We moved into this brand-new space in early 2023 to allow for continued collaboration, innovation & growth.

Our space has been