Website Producer

Australian Pharmaceutical Industries Limited (API) is one of Australia's leading pharmaceutical distributors and fastest growing health and beauty retailers. As a Wesfarmers business, API is the parent company of Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice and Clear Skincare Clinics. Our services include wholesale product delivery, retail services, marketing programs and business advisory services.

We are currently looking for a Website Producer to join our team. The Website Producer is accountable for executing and amplifying onsite content and online campaigns across API brands, to enhance the customer experience and drive direct growth to the Digital & Data P&L.

**The responsibilities for this role include, but are not limited to:
- Understand and support (where required) the loyalty programs, including enhancements on our digital platforms
- Manage website/landing page builds, working alongside the Customer Experience Team to ensure all pages are built to amplify search reach and campaign messaging.
- Ensure campaigns and content are brought to life across API ecommerce platforms driving, positive customer experiences and performance outcomes.
- Bring to life all campaigns online, driving exposure, reach and sales across the API brands.
- Deliver break through thinking and ideas to hero our major campaigns online (e.g. Cyber Weekend, Sales Events etc)
- Manage reporting and analysis of campaigns and content to ensure learnings can be injected into future campaigns.
- Lead content migration on our new eCommerce platform
- Support Personalisation Lead with onsite activity
- Drive new feature adoption online
- Champion website test and learn program
- Manage cross-functional relationships and influence without authority
- 3 years’ experience in a similar eCommerce role within in the retail industry, with an understanding of compliance and regulatory requirements (desired)
- Demonstrated understanding of web usability and online customer experience delivery and analysis
- Experience using Ecommerce Content Management Systems, such as Magento or SAP Commerce Cloud
- A passion for eCommerce and a firm understanding of the importance of customer experience
- Critical and objective thinker with strong, cross functional problem-solving skills
- Demonstrated success in facilitating across functional teams to achieve alignment and shared understanding
- Strong stakeholder management skills
- Perseverance and resilience to manage setbacks and work within a fast-paced environment
- Ability to communicate and influence through strong written and verbal communication with the ability to change tact to suit an audience / situation
- Strong computer literacy in Microsoft Office (Word, Excel, PowerPoint) and Photoshop / Adobe Creative Suite
- Foundational project management skills and experienced in agile project methodology (desired)
- Excellent problem-solving skills and attention to detail
- A professional and highly focussed customer service approach