Improvement Specialist

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: Salary not specified

**Grade**:Grade in advertisement

**Occupation**:Projects

**Location**:Melbourne - Eastern suburbs

**Reference**:AV/1884251
- At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
- We are seeking an **Improvement Specialist** to lead the planning and delivery of key programs with a focus on building team capability in continuous improvement, supporting local initiatives, and helping new ideas become part of day-to-day operations for our Specialist Operations and Coordination division.
- This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Burwood East in line with our hybrid working model.

**About the role**
- Reporting to the Operational Communications Advisor responsibilities of this position include, but are not limited to:

- Design and deliver best practice program and project management tools, methodologies, and governance arrangements to build improvement and innovation capability across the division
- Manage divisional projects using best practices to ensure timely delivery, quality, and clear communication
- Develop systems and processes to monitor the effectiveness of improvement initiatives after implementation, providing reports and recommendations as required to support continual improvement
- Support business plan development to meet strategic goals
- Achieve program outcomes through genuine collaboration and hands on championing of workplace priorities and objectives, working closely with required stakeholders

**About you**
- Completion of a postgraduate degree or relevant industry certification in improvement science or project management (or progress toward) with high level relevant experience, or an equivalent combination of training and sound experience
- Demonstrated experience coaching and building capability in project management or improvement science, including an understanding of adult learning principles
- Demonstrated experience in program monitoring and reporting to support sound governance mechanisms and achievement of objectives
- Highly developed planning and organising skills to effectively establish the priority and scheduling of work tasks for self and others to ensure work priorities are completed on time and within budget, and to effectively operate in a high workload environment

**Working at Ambulance Victoria**
- As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
- We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of
Care, Accountability, Respect and** Excellence**to life at AV, we want to hear from you

**Important information**
- Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.
- This position is classified **AV5**under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

**How to apply**
- Cover letter outlining your experience and interest in the position
- Current resume
- Can you share your experience managing complex improvement activities or major changes affecting important business processes?
- How do you use your interpersonal and influencing skills to engage others and gain support for process improvement initiatives, especially when adapting your approach for different people or situations?
- Please note: A separate document responding to the key selection criteria is **not** required.**Answers are limited to 500 words each.**
- Applications close Monday 29 September 2025 at 11.59pm

Posted
- 9 September 2025