Centre Manager

1 week ago

Sydney, Australia Compass Offices Full time

Adventure, discovery, work hard play hard, a unique work-life balance, no weekend shifts and no night shifts; this is but a part of what you can experience as a valued employee of Compass Offices.

Bring your passion for working in a team and helping people

Compass Offices currently offers eight prime business locations in Sydney and Melbourne and many more in China, Hong Kong, Japan, Malaysia, Philippines, Singapore and Vietnam - visit our company website to find out more.

**Working Hours: Monday to Friday - Office hours**

**Why join Compass Offices?**
- No weekends
- Inclusive culture
- Birthday leave
- Charity work
- Team building events
- Professional and cosy office working environment
- Work out of some of the best buildings in town
- Join one of the world’s fastest growing industries
- Focus on teamwork

**Your activities**:

- Manage and maintain day-to-day operations and smoothness of the centre
- Ensure the presentation of the centre and teams are in accordance with Compass Offices standards & policies
- Ensure centre facilities are maintained in optimal standard
- Supervise, train and motivate the centre team in client service excellence
- Manage and handle client's complaints independently
- Manage and handle centre’s payment collection
- Coordinate with various departments on project management
- Liaise with building management and vendors individually
- Escalation of issues in process, system, people etc
- Drive centre team’s performance to achieve company’s objectives and targets

**What you bring**:

- Minimum 5 years of experience in serviced office or hospitality industry
- At least 2 years of experience in supervising a team
- Customer-oriented attitude with strong interpersonal skills
- Advance decision-making skills in handling clients’ inquiries and complaints in a prompt and precise manner
- Strong leadership with positive thinking in motivating and maintaining good team morale
- Strong ability to multi-tasking and prioritizing tasks with sense of urgency, detail-oriented and willing to learn

Please submit your resume with your expected salary.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- No weekends

Application Question(s):

- What is your work eligibility in Australia?
- What is your expected salary?

**Experience**:

- Customer service: 5 years (preferred)
- Team management: 1 year (preferred)

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