Quality Associate

**Purpose of role**:
As Australia’s most trusted manufacturer of natural health products 15 years running, and one of the Financial Reviews Best Places to Work in 2023, it couldn’t be a better time to join a truly purpose-led brand that places wellbeing and workplace flexibility at the heart of our culture We are excited to offer the role of a Quality Associate (Operations)

This role will report to the Quality Operations Manager. The main purpose of this role is to assist with reviewing batch documents and in process testing results completed by production personnel.

**What we offer?**
- Opportunities to support your local community through paid community leave
- 20 weeks gender neutral paid parental leave
- Flexible working across most of our roles
- Great benefits to support your health and wellbeing, including access to discounted productsMental health support for you and your family through our Sonder assistance program**Responsibilities include**:

- Review batch documentation and in process testing results completed by production personnel.
- Maintain the Customer Complaint system by registering complaints, investigating complaints, organising investigations from Manufacturing, collection of batch records and retention samples for investigation purposes, writing of reports.
- Review and Quality Release of Finished Product batches, paper-based and electronic.
- Assist the Senior Quality Associate/Site Microbiologist, as required, in Environmental and RO Water monitoring.
- Perform quality trending of production HVAC reports.
- Investigate and write Complaint reports (internal and external customers).
- Adhere to all company WHS policies and comply with all company policies and procedures and also advise in relation to Value, Ethics, Quality Management and GMPDemonstrate commitment to Continuous Improvement (Cl) and Operational Excellence within the department and the site.**Who are you?**
- Possess a Bachelor's Degree in Science fields and/or equivalent experience.
- At least 1 or 2 years of work experience in a similar quality assurance or review role or something similar which applied investigative and report writing skills.
- Sound understanding of the pharmaceutical industry, with particular focus on Health and Nutrition, over the counter (OTC) products and the Code of Good Manufacturing Practice (GMPc).
- Strong ability to pay attention to detail, investigative skills and strong ethically and rule driven.Strong interest in dealing with data management, interpretative, reporting, problem-solving and technical writing skills.Blackmores Group is a leading natural health company with proud Australian heritage, with extensive reach across Asia Pacific. Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.

Blackmores Group operates in over 13 markets, with headquarters and a state-of-the-art manufacturing facility in Australia, and offices across South East Asia and China.
- Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated._