Technician

2 weeks ago

Toowoomba, Australia Digit IT Full time

Your Role

Digit IT is looking for an entry-level Technician to join our growing team. Based in Toowoomba, you will be given training and hands-on exposure to deliver our key service offerings: IT Support, IT Projects, IT Security, Managed Services, Cloud Services and Business Connectivity.

This is an entry-level IT role, so experience in a similar role is not essential, but customer service experience is a must

Your Responsibilities
- Provide onsite and remote Level 1 technical support to our clients
- Troubleshooting, hardware repairs and software installation
- Log and resolve tickets in our management system
- Create and maintain client documentation
- Onsite client visits for IT Support and installations

Your Skills and Experience
- Excellent oral, listening and written communication skills
- Experience in a customer service focused role
- TAFE IT Diploma or equivalent technical experience
- Sound working knowledge of Microsoft Windows and Office 365
- Knowledge of networking concepts such as firewalls and routers
- Commitment to learning and continuous improvement
- A valid driver’s license
- Ability to build and maintain effective relationships

Your Benefits
- $45K - $60K + super per annum
- Laptop and mobile phone
- Tailored individual career development plans
- Study leave, training and exam fees
- Free CBD parking, modern facilities and regular social events
- Great team culture
- Birthday leave - who wants to work on their birthday?

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