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Client Executive
2 weeks ago
Posting Description:
**Client Executive**
In this varied role you will support with the management of a portfolio that comprise of renewals and home warranty clients and respond to client inquiries via telephone and face to face.
**Who**are** Aon and HIA?**
Our joint venture provides us with the unique opportunity to leverage the risk and insurance expertise of Aon, with the HIA's deep knowledge of the housing industry.
HIA is Australia’s only national building industry association, representing the interests of the housing industry at regional and national levels. Their extensive membership program for the last 70 years has supported residential builders, trade contractors, developers, design professionals and more.
**Aon is in the business of better decisions**
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
**What the day will look like**
- New client engagement, to assist with their home warranty and construction insurance requirements.
- Building strong rapport with clients by listening to their needs and wants.
- Asking thorough questions about each client’s requirements and providing suitable education on additional HIAIS products and service
- Providing on the spot support to client queries, as well managing multiple ongoing communication with more complex client needs
- Responding to occasional customer complaints
- Regularly collaborate with the Client Manager regarding your ongoing workload and personal development
- Work closely with your colleagues to receive, and provide them, ongoing support regarding client requirements
- Be responsible for Credit control of all their client invoicing including debt management, payment enquiries and settlements
**Skills and experience that will lead to success**
- This position will suit someone with the following skills/experience:
- Strong relationship building experience
- Proven experience servicing customers and clients
- Comfortable using software programs and tools such as CRM and Microsoft office suite
- Ability to multi-task and complete various complexity of tasks efficiently
- Ability to complete work with a high level of accuracy and attention to detail
- Experience in General Business Insurance or Broking - high regarded
- Home Warranty and Construction experience - highly regarded
**How we support our colleagues**
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
**#Aoncareers #LI-PS3 #LI-Hybrid #NorthRyde #HomeWarranty #Construction
