Guest Relations Assistant Team Leader

4 days ago

Royal National Park, Australia Youthworks Full time

Conference Centres
- 25 June- Written By Human Resources

**Division/branch**: Youthworks Conference Centres

**Location**: Royal National Park (Sutherland), NSW

**Job type**: Full Time

**Closing Date**: as soon as position is filled

Youthworks Conference Centres provide a place of temporary community for groups for relational and personal growth. They are intentional partners to schools, churches and like-minded community groups through networking, collaboration and facilitation of Word ministry. They provide outstanding venues in amazing locations and Christian hospitality. They believe their interactions with guests and each other are opportunities to promote and proclaim the gospel.

**About the role**:
The Guest Relations Assistant Team Leader has responsibility to assist the Guest Relations Team Leader in coordinating the elements of the day-to-day onsite operations to create a seamless guest experience. This includes but is not limited to, overseeing team member direction, facilitation of meal service, maintaining open lines of communication between stakeholders.

Additionally, oversee and have responsibility for all housekeeping operations, including but not limited to staffing, contractors, linen service, and cleaning delivery, to ensure quality service from start to finish.

**Your responsibilities**:

- Overall responsibility and leadership of the team through rostering, training, supervising, mentoring and performance monitoring of Housekeeping staff
- Provide clear direction to Housekeeping contractors and staff for day-to-day tasks required to run operations and maintain facilities
- In the absence of the Guest Relations Team Leader, oversee and assist in the day-to-day management of Guest Relations operations, across a 7 day a week roster, including but not limited to ensuring adequate Guest Relations staff are rostered to fulfil guest group requirements
- Ensure that housekeeping service is provided to guest groups in a timely fashion
- Ensure that the Centre(s) are properly prepared and ready in a timely manner for each incoming guest group, including but not limited to, guest rooms, bathrooms and common spaces

**You will need to demonstrate**:

- Experience in housekeeping / commercial cleaning
- Experience leading a team
- Experience in the implementation of Industry and Safety Standards
- Excellent organizational and time management skills with the ability to multitask and to be flexible to reflect changes in priority
- Church-based safe ministry / safe church training program, or willingness to obtain.
- Well-developed written and verbal communication skills with a focus on providing strong customer service focus
- A current drivers license
- Willingness to work within an Anglican organisation

**What we would really like you to have**:

- Personal Christian faith
- Chemical handling qualifications
- Mental Health First Aider certification

**Additional information**:
Current drivers licence and own transport is essential as there is no public transport anywhere near the Port Hacking Conference Centres.

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