Service Coordinator Aged Care Vic
3 days ago
Posted: 24/07/2025
Closing Date: 20/08/2025
Salary: $75,000.00 - $76,000.00
Job Type: 3. Maximum Term - Full Time
Location: Abbotsford
Job Category: Care Operations
**About us**
**Care Connect**_Life, made easier_
An industry-leading and dynamic Care provider, Care Connect is proudly a not-for-profit, approved Home Care Package provider that understands how important it is to remain independent at home. Our collaborative, authentic and talented team enhance people’s quality of life each and every day. You can be part of it
**About the role**
As a Service Coordinator in the Aged Care team, you will be responsible for providing administrative support and resolving client requests within agreed service levels. You will work closely with clients, service providers, and internal teams to ensure timely and effective responses to inquiries and service needs.
This role is required to support the hours of operation across VIC. You will work collaboratively across the organisation and:
- Liaise with clients, service providers and internal teams to coordinate and confirm services for clients
- Maintain accurate records and documentation in line with Care Connect policies.
- Ensure all client interactions are handled professionally and within service level agreements.
- Identify and appropriately escalate client risk, health & wellbeing matters in accordance with authorised processes and quality standards
**Office location**: Bella Vista, NSW
**About You**
You will have experience in customer service, administration or coordination, with strong communication and time management skills. You have experience working in a high-volume, inbound phone contact environment with the ability to meet deadlines and solve problems under pressure. You are proactive, organised and comfortable using Microsoft Office.
A background in HCP/aged care or health/community services with care coordination is beneficial but not essential. Most importantly, you are passionate about providing exception support to clients and helping them maintain their independence. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.
**Minimum Qualifications**:
- Qualification or formalised training in Customer Service, Business Administration or equivalent
- In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations
**What’s in it for you?....**
Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.
**How to Apply
-
Service Coordinator Aged Care
1 week ago
Abbotsford, Australia Care Connect Full timePosted: 21/07/2025 Closing Date: 18/08/2025 Job Type: 3. Maximum Term - Full Time Location: Abbotsford Job Category: Care Operations About us Care Connect Life, made easier! An industry-leading and dynamic Care provider, Care Connect is proudly a not-for-profit, approved Home Care Package provider that understands how important it is to remain...
-
Enquiries Coordinator: Aged Care
4 days ago
Abbotsford, Victoria, Australia Care Connect Full time $60,000 - $90,000 per yearPosted: 03/10/2025Closing Date: 02/11/2025Job Type: 3. Maximum Term - Full TimeLocation: AbbotsfordJob Category: Customer ServiceJob DescriptionEnquiries Coordinator – Aged CareFull-time | Maximum term until September 2026 | Abbotsford, VIC or Bella Vista, NSWCare Connect Life, made easierAt Care Connect, we're passionate about supporting people to live...
-
Enquiries Coordinator: Aged Care
4 days ago
Abbotsford, Victoria, Australia Care Connect Ltd Full time $60,000 - $80,000 per yearEnquiries Coordinator – Aged CareFull-time | Maximum term until September 2026 | Abbotsford, VIC or Bella Vista, NSWCare ConnectLife, made easierAt Care Connect, we're passionate about supporting people to live independently at home. As a not-for-profit industry leader, our collaborative and talented team enhances lives every day — and you can be part of...
-
Care Manager Aged Care Vic
3 days ago
Abbotsford, Australia Care Connect Full timePosted: 28/07/2025 Closing Date: 24/08/2025 Salary: $100,000.00 - $101,000.00 Job Type: 3. Maximum Term - Full Time Location: Abbotsford Job Category: Care Operations Care Connect are seeking an experienced & driven Care Manager to join our Home Care Packages team. **About us** **Care Connect**_Life, made easier!_ An industry-leading and dynamic...
-
Care Manager Aged Care
1 week ago
Abbotsford, Australia Care Connect Full timePosted: 26/05/2025 Closing Date: 22/06/2025 Job Type: 3. Maximum Term - Full Time Location: Abbotsford Job Category: Care Operations **About us** An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and...
-
Client Referrals Coordinator
3 days ago
Abbotsford, Australia Care Connect Full time**Client Referrals Coordinator** - Attractive salary + super + (NFP tax savings up to $15,900 p.a.) as well as Meal & Entertainment - Full Time Max Term opportunity - 38 hrs/week or 40hrs/week with monthly ADO - Flexible working arrangements - Office based in Abbotsford - VIC **Care Connect** Care Connect is one of Australia's largest, trusted, not-for...
-
Leisure & Lifestyle Coordinator
7 days ago
Abbotsford, Australia Cranbrook Care Full time**Premier aged care residence**: - ** Exceptional working environment**: - **Staff recognition and awards**: - ** Staff discount program**: - ** Access to Long Service Leave after 5 years of continuous service**: - ** Paid 'top up' parental leave**: - ** Online and face to face training and development**: - ** We support growth and are keen to grow...
-
Care Manager
6 days ago
Abbotsford, Victoria, Australia Care Connect Full time $60,000 - $80,000 per yearPosted: 29/09/2025Closing Date: 28/10/2025Job Type: 2. Permanent - Part TimeLocation: AbbotsfordJob Category: Care OperationsJob DescriptionWe have an exciting opportunity for a part-time (0.8 FTE) Care Manager to join our Care Finder team in Abbotsford.About usAn industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit...
-
Care Manager
6 days ago
Abbotsford, Victoria, Australia Care Connect Ltd Full time $60,000 - $90,000 per yearWe have an exciting opportunity for a part-time (0.8 FTE) Care Manager to join our Care Finder team in Abbotsford.About usAn industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people's...
-
Home Care Support Worker
2 weeks ago
Abbotsford, Australia Care Connect Full timePosted: 17/06/2025 Closing Date: 17/07/2025 Salary: $31.64 - $40.84 Job Type: 5. Casual Location: Abbotsford Job Category: Direct Care **Do you want to have a positive impact on people’s lives in the community?** Care Connect is seeking dedicated, female* Homecare Support Workers to provide in-home support to our Aged Care clients in the western...
