Terminal Manager

7 days ago

Perth, Australia WHSmith Full time

**Join our team as a Terminal Manager at WHSmith Perth Airport - Leaders in Travel Retail**:

- **_Contribute to the continued success of a well-respected name in the travel retail industry._**:

- **_Take charge of multiple sites in the dynamic Perth Airport environment._**:

- **_Enjoy exciting opportunities for professional development and career advancement._**

**About WHSmith**:
WHSmith is a historic British retailer, specialising in news, books and convenience. Our stores are located in some of the busiest and most exciting airports in the country, providing a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge.

Our company values are Value our People, Drive for Results, Customer Focus & Accountability. As such, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business and people grow and succeed.

**About the Role**:
As a Terminal Manager at WHSmith, you will be responsible for:

- Leading a 'Customer first' culture, ensuring that our Service Guarantee is role-modelled and consistently implemented.
- Identifying recruitment and training & development needs of your team.
- Rostering in a safe, legal, and compliant way to maximise business opportunities and demands.
- Building relationships with key stakeholders.
- Execution of marketing initiatives/promotional cycles.
- Stock replenishment and merchandising in line with planograms.
- Providing feedback to Area and Operations Manager on performance or opportunities.
- Please note, the leadership team currently work on a rotating roster which includes 1 Saturday & 1 Sunday every 6 weeks, with rostered days off in the week to account for this. As well as a mixture of early (6am start), day (9am start) and evening (11pm finish) shifts across the 38-hour working week.

**About You**:
You will also carry the following criteria:

- 2 year's management experience in a fast-paced retail environment.
- Leadership and mentoring abilities.
- Experience managing the stock lifecycle.
- Knowledge of rostering compliance.
- Excellent communication and interpersonal skills.
- Proven ability to achieve targets and KPIs aligned with business requirements.
- An unwavering determination to succeed.
- Flexibility with work hours and the ability to work weekends/public holidays when required.

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