Customer Service Team Leader

2 days ago

Canning Vale, Australia APM Full time

A rare opportunity to join a large human centric organization as a leader in an award-winning centre where you’ll lead a team of passionate people enabling better lives through employment, workplace, health and wellbeing, disability and aged care services.

**What your day looks like -**:
You will be leading a team of customer service officers working with our APM Employment Services group, being part of the leadership team delivering a workplace where everyone can thrive, supporting people to on their employment journey through the services that we offer.
- Provide clear direction and mentorship, ensuring each team member achieves their goals through ongoing training and development.
- Monitor and actively manage CX performance metrics, offering timely feedback and addressing training needs.
- Motivate and empower your team to exceed expectations and achieve personal and professional growth.
- Use your expertise to support your team members on how to handle challenging or complex conversations.
- Uphold compliance with policies and legislation, while fostering a culture of collaboration and continuous improvement.

**What you will bring along -**:

- Customer Service leadership experience (call centre experience not essential)
- Leadership skills with a focus on team development and performance improvement
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to handle challenging situations with professionalism.
- Ability to thrive in a fast-paced environment and prioritize tasks effectively.

**What we will do for you -**:
**National opportunities to move and grow**

Joining APM would make you part of a team of more than 10,300 people in 11 countries, helping people of all abilities thrive in independent and fulfilling lives. It’s also a place where you can thrive, with outstanding career progression and development opportunities all while doing work that has a positive impact on others.

**Convenient location**

You’ll enjoy all the amenities of our modern office space and the convenience of being located in Canning Vale with onsite parking and easy access to shopping, transport and meal options.

**Hybrid working**

This role is majority office based with flexibility to work from home to ensure the balance of work & life

**Your weekends, are yours**

This is a full-time role, working across a rotating roster with other leaders across Monday to Friday, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs.

  • Customer Service Team Leader

    4 days ago

    Canning Vale, Australia Metcash Full time

    **Joining the Metcash Family** At Metcash, you’re **_part of something bigger_**. You get all the perks of a small business heart, without missing out on the big business support. **Australian Liquor Marketers (ALM)** is the Liquor wholesale division of Metcash. We are the largest wide range wholesaler to the independent liquor trade. Being part of...

  • Customer Care Team Leader

    2 days ago

    Canning Vale, Western Australia Citrus Group Pty Ltd Full time $80,000 - $120,000 per year

    Our client: Our client is a well-established industry leader in the Industrial sector, supplying essential products and services across Australia. Known for their commitment to safety, innovation, and customer satisfaction, they support businesses nationwide with quality solutions and expert service. This is a great opportunity to join a values-driven...

  • Warehouse Team Leader

    2 days ago

    Canning Vale, Australia Blackwoods Full time

    Opportunity for a skilled and experienced leader to dive straight in to this well-established team - Achieve work life balance in a permanent full-time role, Monday to Friday - Competitive salary with rewarding incentives, inclusion in company share plan, plus our Rewards program! **YOUR OPPORTUNITY** Due to a recent internal promotion, we are seeking our...

  • Customer Service Representative

    2 days ago

    Canning Vale, Western Australia ACO Pty Ltd Full time $60,000 - $80,000 per year

    ACO, a global leader with strong foundations has a global presence in over 40 countries on four continents. We are market leaders in the area of surface water management, utility cablepit enclosures and building drainage products.We are seeking a highly motivated and proactive Customer Service Representative to join our WA Sales team based at Canning Vale,...

  • Customer Service

    1 week ago

    Canning Vale, Australia New Start Australia Full time

    **Customer Service / Administration** - Monday to Friday (Availability between 7am to 7pm) - 12 month Fixed term contract - Overtime penalties on top Our Client is Australia’s leading supplier of industrial and safety products. Right now they are looking for experienced **Customer Service / Administrators** to join their friendly team based at Canning...

  • Installation Team Leader

    4 days ago

    Canning Vale, Australia OPEN4 (NSW) PTY LTD Full time

    **Job description** **OPEN4** is the largest independent furniture installation company in Australia with branches in Sydney, Brisbane, Melbourne and Perth offering services throughout Australia Pacific region. Our people are highly skilled installers, tradespeople and project managers who are committed to openness, integrity and have a passion for service...

  • Customer Service Consultant

    6 days ago

    Canning Vale, Australia Stratco Full time

    We are looking for someone who is passionate about exceptional customer service, thrives in a fast-paced environment and enjoys providing support and solutions. This is a fantastic opportunity for a motivated professional to join a market leader and build a career within a growing national and international company. This is a **full-time position**,...

  • Customer Service

    4 days ago

    Canning Vale, Australia Stratco Full time

    **Innovator and leader in Australian retailing & manufacturing**: - ** Benefit from Stratco training to ensure success**: - ** Full Time Opportunity** With over 70 years' experience in the building and home renovation markets, **Stratco** has become one of the largest producers and marketers of quality building and home improvement products in Australia...

  • Production Team Leader

    2 days ago

    Canning Vale, Western Australia SILA Australia Full time $60,000 - $80,000 per year

    About usEstablished in 1983, Sila began as an industrial insulation business which has evolved into a technology driven advanced manufacturer of precast refractory shapes. We are a proudly Australian and privately-owned, bringing global innovation through local expertise. This has positioned us as the market leading innovator of Super Reinforced Composite...

  • Customer Service Officer

    2 days ago

    Canning Vale, Australia New Start Full time

    **Join an iconic business, leaders in industrial & safety supplies**: - **Great employee benefits with ongoing training & career development**: - **Monday to Friday full-time role, with a friendly & supportive team in Perth WA** We have an exciting opportunity for a **Customer Service Consultant** to work at our site located in **Canning Vale WA** **This...