Customer Care Team Leader
19 hours ago
Customer Care Team Leader
Canning Vale
As part of the Wesfarmers Industrial & Safety group, Blackwoods is Australia's leading supplier of industrial and safety products. We believe in providing outstanding service to our customers through outstanding people and right now, we are looking for an experienced, well-developed person to perform the role of Customer Care Team Leader.
As a Customer Care Team Leader, you'll play a pivotal role in guiding and supporting a dynamic team of customer care consultants. You'll lead by example, foster a culture of customer first and accountability, and ensure our customers receive timely, thoughtful, and effective support across all interactions.
Key Responsibilities
- Provide leadership, coaching, and mentoring to a team of Customer Care Consultants to support performance objectives
- Monitor workflow through telephony queues, emails and relevant business systems
- Hold regular performance development meetings with direct reports to set performance targets and discuss career development and succession planning opportunities
- Collaborate with the Customer Care Manager, other Team Leaders, and key stakeholders to support business and customer-focused performance goals
- Identify and implement process improvements that align with the business strategy
- Work towards achieving customer care key performance indicators and exceeding customer service standards
- Foster a cohesive and engaged team environment by maintaining a visible leadership presence and setting an example for others
- Role model Blackwoods behaviours and adhere to HSW regulations at all times
What We're Looking For:
- Demonstrated experience managing a customer service team within high-pressure environments
- High level of attention to detail and excellent communication skills
- Confident in collaborating with all stakeholders internally and externally to resolve any issues
- Proven ability to coach and mentor team members to enhance their skills and capabilities
- Dedicated to implementing process improvements and positively contribute towards achieving all KPIs
- Excel in dynamic, fast-paced settings that require adaptability and responsiveness
Why Join Us?
- Opportunities for professional growth and leadership development
- Team member discount card for Kmart, Bunnings, Target & Officeworks
- A secure career with a proudly Australian company
- Attractive permanent salary and incentives
- A successful Refer-A-Friend program, earning up to $2,000 for each referral
- Additional Wesfarmers discounts from over 300 corporate partners
Next Steps
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
-
Customer Care Team Leader
5 days ago
Canning Vale, Western Australia Citrus Group Pty Ltd Full time $80,000 - $120,000 per yearOur client: Our client is a well-established industry leader in the Industrial sector, supplying essential products and services across Australia. Known for their commitment to safety, innovation, and customer satisfaction, they support businesses nationwide with quality solutions and expert service. This is a great opportunity to join a values-driven...
-
Customer Care Team Leader
2 weeks ago
Canning Vale, Australia Blackwoods Full timeMonday-Friday Full-Time Permanent opportunity working with a friendly team - Competitive salary, bonus structure, shares and our fantastic WorkPerks - Join an iconic Wesfarmers business, Australian leaders in industrial supplies **YOUR OPPORTUNITY** As a motivated, passionate and results driven **Team Leader** you will join a high performing customer care...
-
Customer Service Team Leader
1 day ago
Canning Vale, Australia Metcash Full time**Joining the Metcash Family** At Metcash, you’re **_part of something bigger_**. You get all the perks of a small business heart, without missing out on the big business support. **Australian Liquor Marketers (ALM)** is the Liquor wholesale division of Metcash. We are the largest wide range wholesaler to the independent liquor trade. Being part of...
-
Customer Care Consultant
2 weeks ago
Canning Vale, Australia Blackwoods Full timeJoin an iconic Wesfarmers business, leaders in industrial & safety supplies - Great employee benefits with ongoing training & career development - Max term positions with the potential of extension or permanency **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big...
-
Team Leader – Care
3 days ago
Bowen Hills, Queensland , Australia Trilogy Care Pty Full time $80,000 - $120,000 per yearHelp Us Shape the Future of Aged CareTrilogy Care is one of Australia's fastest-growing approved Home Care Package providers. Our innovative self-management model gives older Australians more choice, transparency, and value – so they can spend less on fees and more on the care they need.We're a vibrant, purpose-driven team dedicated to helping people live...
-
Team Leader – Care
3 days ago
Bowen Hills, Queensland , Australia Trilogy Care Pty Full time $80,000 - $120,000 per yearHelp Us Shape the Future of Aged CareTrilogy Care is one of Australia's fastest-growing approved Home Care Package providers. Our innovative self-management model gives older Australians more choice, transparency, and value – so they can spend less on fees and more on the care they need.We're a vibrant, purpose-driven team dedicated to helping people live...
-
Client Services Team Leader
2 weeks ago
Canning Vale, Australia APM Full time**About the role** As a **Client Services Team Leader **in the APM Service Centre you will be responsible to; - Possess excellent phone manner and have a natural flair for helping people help themselves - Ability to motivate, coach and develop others while driving a high-performance culture - Develop a culture of high service standards and exceeding...
-
Warehouse Team Leader
2 weeks ago
Canning Vale, Australia LaManna Premier Group Full timeLaManna Premier Group (LPG) is one of Australia's largest fresh produce supply chain companies. LPG provides both its domestic and overseas customers with a single source of supply across a diverse range of fruit and vegetable categories. We currently have a vacancy at our Perth Operations for a capable, service driven, Team Leader. Reporting to the...
-
Team Leader
2 weeks ago
Canning Vale, Australia Resource Recovery Group Full timeSeeking a dependable and enthusiastic part-time Team Leader to join our recyclables sorting team in Canning Vale! Shifts are as follows: - Monday 2:00pm - 10:36pm - Tuesday 2:00pm - 10:36pm - Wednesday 2:30pm - 5:30pm - Thursday 2:30pm - 5:30pm - Friday 2:30pm - 5:30pm We offer a competitive remuneration package: - Hourly rate of $34.18 per hour - Phone...
-
Team Leader
2 weeks ago
Canning Vale, Australia Green by Nature AU Full timePermanent full-time position (Monday-Friday) - Work with a high performing tight knit team! - Depot based in Canning Vale WA **About the Role**: This is an amazing opportunity if you are looking for the next step in your career. Work on high-profile green spaces with one of Green by Nature's most prestigious clients. This full-time hands-on leadership...
