Maintenance Supervisor

Great benefits and remuneration - 12.50% super, car allowance & Bonus
- Work with industry-leading products and technology
- Join a global organisation with a strong focus on training, safety and quality

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.

Our work will take you in different directions.

We’re looking for a Doors Operations Supervisor to join our Service team based in Newcastle region.

In this position you will lead 2 experienced and capable teams within our Doors business, Sydney Metro and Canberra Metro, where you will ensure operational objectives and high levels of customer satisfaction is attained. This is a critical role within our Southern region and reports to the Regional Doors Manager. You will implement strategies for providing cost-effective, consistent and reliable maintenance services. You will lead an experienced and capable team with accountability for driving profitable business outcomes. Being part of a global organisation that actively supports your career and internal promotions, means that for the right person, this role could be a fantastic next step in your career.

What will you be doing?
- Reports to Regional Doors Manager
- Lead a Sydney Metro and Canberra Metro service team in delivering high levels of customer satisfaction
- Customer Account Management: attend regular client meetings to review performance and provide timely and effective communication to customers. Proactive management of customer operational enquiries
- Profit and loss accountability - drive improved value-added sales outcomes and manage operational costs to meet KPIs
- Maintenance planning and service route optimisation
- Safety management and responsibility for staff in your area
- Enhance the KONE brand and ensure safe work practices are strictly followed in compliance with industry regulations and KONE's policies
- On-going coaching and mentoring of your team members

What are we looking for?
- Demonstrated success working within the service industry, leading a technical service/maintenance team
- Experienced in managing contractors and Sub-Contractors and customer compliance
- Strong mechanical and electrical aptitude
- Strong verbal and written communication skills
- A team player, willing to proactively support the wider business line
- The ability to naturally build relationships and be genuinely motivated to go above and beyond expectations. A proactive communicator
- Strong operational and safety leadership skills with the ability and desire to mentor, coach and engage your team
- Hard working with the resilience to navigate a demanding role in a dynamic work environment. Strong time management skills.
- Experience within the customer service Industries
- Full Drivers licence

There’s so much more to KONE than you may realise.
- Enjoy career progression opportunities within a global organisation
- Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
- Grow with comprehensive learning and development programs covering a wide range of professional skills

A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “lifties”, and maybe even become one yourself

This role is being sourced directly by KONE. We respectfully request no agency approaches.

KONE is an equal opportunity employer who supports inclusive, flexible, and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously, and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender.

We are committed to working in partnership with and support Aboriginal and Torres Strait Islander peoples and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems practiced.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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