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Ramp Workforce Planner

2 weeks ago

Mascot, Australia dnata Full time

dnata is one of the world's largest air services providers offering ground handling, cargo, travel and flight catering services across five continents. With over 60 years of experience, we offer a full range of services to our Airline customers - Passenger and Customer Services, Ramp activities and Cargo handling in all major airports around Australia.

Our Ground Services team has an exciting opportunity for a highly resourceful and passionate **RAMP Workforce Planner**who will report directly to the National Workforce Planning Manager.

This role is a **full-time position** and will have a national scope and will primarily focus on supporting our **airside, ramp and baggage operations**.

The RAMP Workforce Planner responsible for assisting with the management of rostering and resource planning across all locations, Australia. The job holder will contribute to the overall operational resource planning and management strategy through effective positioning and deployment of resources/equipment in support of the organisations goal of achieving excellence in the customer service experience.

This is role plays pivotal role in the resourcing aspects of budget planning and control for workforce management, nationally. The role will also be responsible for the management operational resources on the day of operation as well as partnering with the Training department for optimised training plans.

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Create efficient and compliant rosters
- Analyze roster data to identify trends, inefficiencies, and opportunities for improvement
- Provide expertise and training to team members on roster system functionalities.
- Identify and recommend improvements to systems and processes (People, systems and equipment) to enhance operational effectiveness through review of established engagement standards, improved rosters, cross-utilization and process re-engineering
- Coordinate the development of resource planning documentation
- Develop presentations, fact sheets and information documents relating to workforce planning to provide to internal and external stakeholders
- Provide analytical support to the Ground Handling Project through the development of business cases, financial modelling and data analysis to support business decision making.

**ESSENTIAL CRITERIA**
- Minimum 4 years’ experience in operational resource planning
- Experience in workforce planning and/or crewing for large complex teams in the **aviation industry** essential
- Experience in reading and interpreting Enterprise Agreements and National Awards.
- Leadership exposure and commitment to driving operational excellence
- Excellent communication and interpersonal skills well suited to building business relationships with existing and potential customers and managing all internal as well as external stakeholders at all levels
- Ability to think fast is essential

All applicants will be required to complete a police check and pre employment medical prior to commencing.