Store Manager

**Job Profile**

Job Title**:Store Manager**

Reports to: Area Manager

Division: Retail

**Job Objective**

Responsible for oveall management of the store, staff, merchandise and customer service. The Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandizing standards and goals, building highly motivated teams and developing associates to the next level.

**Responsibilities**:
**Sales Generation**:

- Meet sales goals
- Analyze available sales reports and data to determine the needs of the business and set business strategies
- Set individual sales goals for sales associates, ensuring goals reflect store business goals
- Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development assciates sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate sales leadership for staff by playing an actie role on the selling floor
- Collabotrate with Supervisor and Marketing to identify marketing opportunities to support sales
- Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

**Customer Service**:

- Ensure all associates provide the highest level of customer service
- Ensure staff maintains constant client communication through utlizing store clients record book
- Manage client database and utilize information to increase sales and client contact
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues ie. Dissatisfied customers, returns, defective merchandise.
- Manage all special events inclusive of collection previews, client events, sale events, etc.
- Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy.

**Operations**:

- Ensure facility maintenance, presentation and organization
- Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash.
- Control store expenses and maintain budgets, continually striving to reduce costs.
- Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
- Ensure deliveries are properly processed in a timely manner.
- Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures.
- Meet inventory accuracy and shrink requirements.
- Ensure staff is trained in all areas of appropriate POS usage and maintenance.
- Understand and properly execute all management POS functions.
- Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication.
- Build and maintain good communiation with members of corporate office and other stores.
- Exhibit proficiency in computer programs used by the company inclucing Word, Excel.

**Merchandising/Visual**:

- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
- Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store.
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
- Identify and communiate product concerns in a timely manner.
- Communicate inventory needs to support the business goal.

**Human Resources**:

- Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel.
- Support, implement and provide follow-up for all training programs, seminars, etc.
- Continually evaluate the performance of each associate and provide constant feedback to ensure results.
- Resovlve all human resources issues in a timely and effective manner, partnering with HR when necsssary.
- Ensuring integrity of payroll and the payroll process.
- Ensure image and grooming standards are professional, reflective of the brand imange and adhered to at all times.

**Direct Reports**

Assistant Store Manager, Supervisors, Senior Sales Associates, Sales Associates

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission

Ability to commute/relocate:

- Chadstone, VIC 3148: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person