Case Manager

6 days ago

Bedford Park, Australia Westpac Group Full time

Full time permanent role based in Bedford Park
- Flexible work arrangements
- Financial Services background desirable

**How will I help?**
The Case Managers in ECM are responsible for direct liaison with customers, Executors, Beneficiaries, Solicitors, Advisers, Insurers and the Trustee in relation to claims lodged for Total and Permanent Disablement, Salary Continuance Insurance, Permanent Incapacity, Terminal Medical Condition, Financial Hardship, Compassionate Grounds and Deceased Estates. The role requires a high degree of personal resilience and exceptional communication skills given the complex nature of these claims. The ability to deal with multiple stakeholders, internal and external, whilst remaining the one point of contact with our member is paramount for success in the role.

**What's in it for me?**
You will build your profile internally with stakeholders and be part of the future of a business that has been around for 200 years and whose vision is becoming the world’s best service company. You’ll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts. Being an integral part of the broader Westpac group, you will constantly be challenging the status quo and deliver high quality customer outcomes.

**What do I need?**
- Resilient, team player, professional, high attention to detail, ability to work under pressure, adaptable to change.
- Strong emotional resilience
- Advanced written and verbal communication skills, including the ability to produce sound written external correspondence
- Experience in liaising with Senior stakeholders and 3rd parties
- Previous Case Management experience

**What's it like to work there?**
At the Westpac Group, we have a vision to be one of the world's great service companies - this means helping our people, customers and communities to prosper and grow. We aim to be leaders in diversity, flexibility and as an equal opportunity employer.

You will join one big, supportive team - but you will also be doing your bit to reach our vision to become of the world’s greatest service companies. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**

Start here. Just click on the APPLY button.
- Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants. The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines._

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