Enrolment Advisor

$80,467 - $88,022 (G05) per annum (3.5% increase 20 June), plus 17% super
- Full time, permanent
- Join a rewarding, fast-paced team environment supporting student enrolments

**Job Reference**:1020547**

**About the Role**:
Want to make a real difference in students’ lives? Join Curtin University’s Enrolments team as an Enrolment Advisor, where you’ll deliver high-quality customer service that directly enhances the student experience.

In this pivotal role, you’ll manage and maintain student enrolments and support curriculum structures using our cutting edge systems. From admission to completion, you’ll help enable student self-management across all courses offered at Curtin’s Bentley and Kalgoorlie campuses, as well as online programs through Open Universities Australia. You’ll be the key point of contact for resolving enrolment-related enquiries within agreed timeframes, while ensuring student and curriculum records are kept accurate and confidential.

If you're approachable, solution-focused, and thrive in a dynamic environment, this is your opportunity to contribute meaningfully to our students’ success.

**Your responsibilities will include**:

- Deliver high-quality, customer-focused support by providing accurate, consistent, and timely advice on enrolment and curriculum matters.
- Accurately maintain student records and curriculum information in corporate systems, ensuring confidentiality and adherence to deadlines, timeframes, and approval processes.
- Build and maintain strong professional relationships with staff across Schools, Faculties, Central Teams, Open Universities Australia, and other external stakeholders.
- Manage and resolve student enquiries within agreed turnaround times in alignment with service KPIs.
- Maintain up-to-date knowledge of university systems used to support enrolment and curriculum services, such as Student One and AKARI.

**We are looking for (selection criteria)**:

- Proven experience in delivering high-quality customer service, with a strong commitment to client satisfaction.
- Excellent organisational skills, with the ability to effectively manage time, set priorities, and meet deadlines in a dynamic environment.
- Strong problem-solving skills, using sound judgement and knowledge to determine appropriate solutions.
- Well-developed interpersonal skills, with the ability to build and maintain effective professional relationships across diverse teams and levels.
- Excellent written and verbal communication skills, with the ability to clearly and professionally convey information and prepare accurate documentation.
- Demonstrated ability to work both independently and collaboratively within a team environment.
- Experience using corporate student information systems such as Student One (desirable).

**Role Requirements**:

- As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered

**Student Services**

Student Services aim to enable Curtin’s vision through the delivery of a seamless student-centred experience accessible at any time, on any device, from any location. The area is responsible for the delivery of a suite of essential services, processes and systems which underpin and drive core Curtin University operations.

**About Curtin University**

**What We Offer You**:
Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more. For more information, check out our benefits page

**Join Us**

**If this sounds like your next role, please click APPLY NOW and provide the following documents**:

- CV
- Cover Letter addressing outlining your skills, interest and experience, with consideration of the selection criteria in the advert

**Applications close: Tuesday, 17 June 2025.**
- Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert._