Curtin Connect Advisor

$80,467 - $88,022 (G05), plus 17% superannuation
- Full time, fixed term contract until 31 December 2025
- Make a positive impact on the lives of students and contribute to their success

**Job Reference**:778341**

**Your new role**

We are seeking a Future Student Advisor to champion our equity portfolio and play a pivotal role in shaping the educational journey of our diverse student cohorts. This position is integral in promoting access, engagement, and success for students who come from diverse backgrounds, ensuring they have the support and guidance they need to thrive at university. In this role you will have the chance to support equity student cohorts, including Aboriginal and/or Torres Strait Islander students, those from regional and remote areas, students from low socioeconomic backgrounds, and students with disabilities.

If you're passionate about the transformative power of education, this is your chance to make a lasting impact

**As a Future Student Advisor (Equity), you will**:

- Deliver high quality service to prospective students
- Be the go-to contact for future student enquiries within the equity portfolio relating to course information, entry requirements, alternative pathways and support services
- Manage and escalate enquiries efficiently to other teams to ensure successful outcomes
- Engage with equity student cohorts through various communication channels, including phone, face-to-face interactions, online enquiries, and events
- Represent Curtin University at key recruitment activities and bespoke events
- Maintain productive relationships with key internal and external stakeholders
- Assist with marketing campaigns with a focus on equity through service delivery and outreach

This position would be well suited towards a dedicated problem solver who thrives in a fast-paced environment and has the ability to work with a diverse range of people.

**Essential**
- Completion of degree; or completion of a diploma with considerable relevant experience; or an equivalent combination of relevant experience and/or education/training.
- Demonstrated experience in customer service delivery and a personal commitment to continually achieving a high level of client satisfaction.
- Demonstrated organisational skills with the ability to manage own work activities and priorities to meet work area requirements and deadlines.
- Demonstrated problem-solving skills with the ability to use discretion and knowledge to determine appropriate actions.
- Demonstrated effective oral and written communication skills with ability to construct documentation and articulate information clearly and professionally.

**Role Requirements**:

- As this is a fixed-term contract, you will require current work rights in Australia that match the tenure of this role.

**You can look forward to** setting up our prospective equity students for success through shaping their educational journey, as you nurture applicants throughout the entire process - anywhere from enquiry to enrolment. You will also have the opportunity to participate in unique marketing events to promote the distinct Curtin experience.

**Why Choose Us?**

We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket.

Aside from the vibrant campus life, we offer more than just a job. We encourage a progressive and diverse workplace and are committed to looking after our employees by promoting health and wellbeing, work flexibility, and personal development opportunities.
- **Global Excellence**: Curtin University proudly stands among the top one percent of global universities according to the ARWU 2023 rankings.
- **Adaptable Work Environment**: Embrace flexibility with a role based at our Bentley campus.
- **Rewards Beyond Salary**: Enjoy the perks of a generous superannuation contribution (17%) and customisable salary packaging benefits through Paywise.
- **Time Well-Spent**: Experience the added value of 17.5% Leave Loading, with the option to be paid out or taken as additional leave. Benefit from Parental Leave (26 weeks for the primary caregiver), Annual Leave (20 days), Personal Leave (14 days), Curtin University Leave (2 days), Study Leave, and Community Service Leave. Plus, access to Long Service Leave after 7 years of continuous service (65 days/13-week entitlement for full-time staff).
- **Recognition for Prior Service**: Curtin recognises prior service for long service leave purposes. New Curtin employees may be* eligible if they have worked for an Australian University, public service or other recognised insti