Agency Partner Manager, Small and Medium Businesses

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From executing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise and sales acumen with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.

**Responsibilities**:

- Provide dedicated partner management to advertisers, by consulting and coaching them towards success on TikTok
- Work with small and medium sized agencies to optimize and improve the performance of their TikTok campaigns and identify programmatic ways to do this at scale.
- Develop strategies to improve advertiser performance, including:

- Consulting on advertiser's scale up
- Providing creative tips and best practices
- Giving recommendations on budgeting and targeting
- Manage advertisers at scale; monitoring the partner's performance through tools and timely communication with clients
- Ability to identify and remove blockers for advertiser growth.
- Gather insights from client interaction, and effectively represent client needs to internally stakeholders (ads review, finance, product etc.) to ensure good customer experience.
- Work across multiple teams including Sales, Product and Marketing to gather advertiser feedback from the market and amplify the current and future ad platform

**Qualifications**:
Minimum Qualifications
- 3+ years of marketing, media sales and/or online advertising experience with direct client management experience
- Experience in the marketing/social media/advertising industry with a strong understanding of the digital advertising ecosystem.
- Prior experience working in a performance agency or business supporting the SME sector
- Strong attention to detail and a proven ability to balance priorities and meet deadlines

Preferred Qualifications
- Agency experience or Agency partnerships experience
- Sound analytical skills and ability to navigate ambiguity
- Experience prioritizing and managing projects and tasks within a fast paced environment
- Comfortable with revenue target
- A genuine passion for small business

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.