Sheraton Club Supervisor

**Job Number** 24148555
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Sheraton Club Supervisor because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary:

- Be the connecter and support the Sheraton Club team with general operational tasks.
- Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations.
- Handle general enquiries, creating meaningful experiences for VIPs and guests that are tailored to their requirements.
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
- Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings.
- Oversee service standards whilst identifying and implementing improvement initiatives.
- Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential.
- Plan and execute team building activities for your team as together we are better.

About You:

- Experience with OPERA property management system or similar
- Relevant experience in a similar supervisory role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

Our Benefits:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.