Application Support Specialist

2 days ago

Sydney, Australia Snow Software Full time

**Job Description**:
Application Support Specialist will need an exceptional focus on quality customer support. The role will encompass providing technical support to our large customer and partner base, resolving issues by utilizing widely available resources, teams and your own skills and experience.

This is a Hybrid position, we do expect employees come to the office (Sydney) at least 2 days a week.

**Key Responsibilities**
- Providing technical support for issues or any questions that may arise on our Snow Products.
- Collaboration between the support teams globally to share knowledge on Snow Products, known issues and troubleshooting, all contributing to shared goals of CSAT and MTTR.
- Continuing to prioritize your workload ensuring customers are receiving regular updates to meet SLAs and any urgent cases are progressed efficiently.
- Sharing knowledge and expertise with global teams, which includes creating and updating content within the support knowledge base and helping advise colleagues on technical issues.
- Working with customers and partners via remote sessions and written case communication.

**Qualifications**:

- Great troubleshooting skills regarding client and server technologies.
- Knowledge in one or more of the following operating systems: Microsoft Windows, Linux, Unix, and OS X.
- Experience on working on helpdesk/service desk support (1st line)
- It’s an advantage if you are familiar with PowerShell, IIS and command prompt.

Additional Information

Additional Information

Snow’s mission is to provide complete insight and manageability across all technology. We ensure the trillions spent on all forms of technology drives maximum value. Today, more than 3,000 organizations around the world rely on Snow's platform to provide visibility, optimize usage and spend, minimize risk and enhance services. Every team member, from leadership to the front lines, is committed to helping our customers thrive in an era of digital transformation.

All your information will be kept confidential according to EEO guidelines.

This is a Hybrid position, we do expect employees come to the office (Sydney) at least 2 days a week.

LI-DA1

LI-Hybrid

I'm interested

  • Application Specialist

    7 days ago

    Sydney, New South Wales, Australia Ethos BeathChapman Full time $120,000 - $180,000 per year

    Application Specialist - Oracle E-Business Suite HRMS - HR and PayrollPermanent Full-TimeChatswood, St Leonards, or Charlestown Office – Hybrid workingIn-office presence with hybrid flexibility for work-life balanceAttractive salary, up to $189,449 per annum (Inclusive of super) plus 17.5% annual leave loadingMy State Government client is expanding their...

  • Application Support Specialist

    5 days ago

    Sydney, Australia AlayaCare Full time

    We're looking for an Application Support Specialist, known internally as a Customer Experience Agent, with a technical bent and a talent for solving challenging problems. If you're interested in helping us support the future of mobile healthcare, this job is for you. AlayaCare is a fast-growing SaaS scale-up with a presence in Australia, Canada and the...

  • Application Specialist

    7 days ago

    Sydney, New South Wales, Australia InterSystems Full time $90,000 - $120,000 per year

    The Application Specialist role is being opened to support growing demand for our healthcare software solutions as we expand our customer base and product offerings. As we onboard more clients and integrate with increasingly complex clinical systems, we require a technically skilled application specialist who can bridge the gap between customer needs and our...

  • Application Specialist

    1 week ago

    Sydney, New South Wales, Australia InterSystems Full time $90,000 - $120,000 per year

    The Application Specialist role is being opened to support growing demand for our healthcare software solutions as we expand our customer base and product offerings. As we onboard more clients and integrate with increasingly complex clinical systems, we require a technically skilled application specialist who can bridge the gap between customer needs and our...

  • Application Support Specialist

    2 weeks ago

    Sydney, Australia Bluefin Resources Full time

    Prestigious law firm - Great team and culture - Hybrid role A leading Australian law firm is currently seeking an experienced Application Packager/ Application Support Specialist to join their Application Specialist Team. This will be for a 6 month contract and a hybrid role. **Responsibilities**: - Manage Images - work station images - Follow change...

  • Application Specialist

    7 days ago

    Sydney, Australia InMoment Full time

    **YOUR OPPORTUNITY** - The - **Application Specialist i**s an expert in the InMoment products and build Customer Experience solutions using InMoment software. This position is both people and product-oriented and owns the responsibility of delivering high quality solutions to delight our clients and carrying on a tradition of service excellence. The...

  • Application Specialist

    2 days ago

    North Sydney, Australia InMoment Pty Ltd Full time

    **APPLICATION SPECIALIST** **YOUR OPPORTUNITY** The **Application Specialist i**s an expert in the InMoment products and build Customer Experience solutions using InMoment software. This position is both people and product-oriented and owns the responsibility of delivering high quality solutions to delight our clients and carrying on a tradition of service...

  • Application Support Specialist

    7 days ago

    Sydney, Australia Bluefin Resources Full time

    Prestigious law firm - Great team and culture - Hybrid role A leading Australian law firm is currently seeking an Application Support Specialist to join their Application Specialist Team. This will be for a 6 month contract and a hybrid role. **Responsibilities**: - Manage Images - work station images - Follow change management and documentation...

  • Technical Specialist Application Support

    2 days ago

    Sydney, Australia Fujitsu Full time

    About the job Technical Specialist Application Support **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...

  • Medical secretary/administration support

    7 days ago

    Sydney, New South Wales, Australia Specialist Practice Full time $60,000 - $80,000 per year

    We are a specialist surgical practice in Randwick seeking an experienced Medical Secretary/Administration professional to provide daily administrative and front of house support. This full-time roles requires a well-presented, friendly individual with the ability to manage a wide range of tasks with professionalism and discretion.Qualifications &...