Performance Lead

**Performance Lead - Everyday Business Banking**
- **Two Opportunities (**1 Permanent, 1 9-month secondment/max term contract)**
- **You will play a critical leadership role to drive uplifted performance in the Everyday Business Banking Domain**
- **We are looking for a customer-focussed leader, experienced in strategic planning and transformation**
- **Together we will transform the experience for our customers**

**See yourself in our team**

In the Everyday Business Banking (EBB) Domain, we serve the full spectrum of business customers—from sole traders to large corporates—by owning the end-to-end customer experience across Cash Management, Deposits, Transactions, Corporate Cards, and Payment Acceptance. We also lead the Business Customer strategy, lifecycle management, and key customer propositions to ensure we deliver experiences our customers love.

As a member of the Business Bank’s Performance Chapter Area and Crew Leadership Team, you’ll play a pivotal role in delivering CommBank’s strategic vision. The Performance Chapter is responsible for shaping and enabling the strategies, processes, and capabilities that drive transformation and performance at scale across the Domain.

**Your Impact**

As a Performance Lead in Everyday Business Banking, you’ll be a trusted advisor to your Technology and Crew Leads, aligning crew outcomes with our 3-year strategic roadmap. You’ll lead planning, performance tracking, and transformation initiatives that directly enhance customer experience and business outcomes.

**More specifically for your Crew, you will**:

- Lead quarterly and annual planning cycles, ensuring alignment with strategic priorities, risk frameworks, and key results.
- Drive performance uplift by developing actionable insights from performance metrics, identifying capability gaps, and executing targeted interventions.
- Contribute to the development and execution of the crew’s strategy, including planning and tracking of key results.
- Support transformation initiatives that enhance customer experiences, with deep involvement in strategic crew planning and delivery.
- Partner across functions to embed Agile ways of working and deliver continuous improvement.
- Organise and contribute to crew ceremonies and cadences to support performance leadership and people engagement.
- Implement and refine internal processes, including the rollout of enterprise Agile tooling.
- Support the crew’s compliance, risk, and audit readiness through proactive planning and coordination.

**We’re interested in hearing from people who have**:

- A deep passion for delivering exceptional customer experiences, with a strong track record of putting customer needs at the heart of decision-making.
- Proven experience in strategic planning, transformation, or consulting—ideally in financial services or tech-enabled environments.
- A track record of delivering customer-centric outcomes through data-driven insights and performance management.
- Strong leadership and collaboration skills, with the ability to influence across all levels and challenge the status quo.
- Expertise in financial and risk management, with a deep understanding of compliance in complex environments.
- Excellent communication skills to simplify complexity and inspire action.

Note: we operate in a **hybrid working environment**, meaning a blend between being in the office and working remote.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 30/06/2025